Office Services Representative I

Loffler Companies; Arden Hills (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Top Workplace

Career Advancement

Employer Paid Life Insurance

Paid Time Off

401K with Employer Match

Tuition Reimbursement

Job summary

Loffler Companies is seeking an Office Services Representative I to support a client site with a range of administrative tasks including copy/print, mail, scanning, reception, and hospitality.

You will follow contract specifications, coordinate with client teams, and perform duties such as shipping, courier, and IT/printcare support while maintaining accuracy and professional communication at all times.

Qualifications

• Minimum High School Diploma or Equivalent.
• Prior customer service experience preferred.
• No industry experience required.

Responsibilities

• Fulfillment: pack and ready materials for shipment.
• Mail Services: receive, sort & deliver mail to client specs.
• Copying/Printing: produce, finish, and deliver prints; schedule/bill print/copy jobs.
• Scanning: scan originals to client locations; ensure accuracy.
• Reception: answer phones and greet clients/visitors.
• Hospitality: conference/event setup and prep of meeting areas.
• Courier: delivery within and outside client locations.
• Shipping & Receiving: use UPS/FedEx client systems for shipments.
• IT/Printcare: keep copy areas stocked and clean; troubleshoot printers.
• Understand and abide by Employee Handbook; perform other duties as assigned.

Skills

Communication

Detail oriented

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Position Summary

The Office Services Representative Iwill be responsible for a wide range of functions at a client site. This can include, but not limited to, typical office functions such as copy/print work, mail, scanning, hospitality and reception. The Office Services Representative is tasked with meeting the client requirements as spelled out in the contract with Loffler Management Solutions.

Essential Duties and Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Fulfillment
  • Pack and ready materials for shipment and distribution.
  • Use client/Loffler designated control systems to ensure accuracy of job and inventory accuracy.
• Mail Services
  • Receive, sort & deliver mail to client specifications.
  • Prepare outgoing mail using client site mailing equipment.
  • Be aware of and follow all US postal regulations.
• Copying/Printing
  • Produce, finish, and deliver finished product based on end user request.
  • Use Loffler provided and/or customer provided software to schedule and bill print/copy jobs.
  • Understand and assist as needed in file editing and consulting in preparation for print.
• Scanning
  • Scan originals into client designated locations.
  • Properly process original document to client specifications.
  • Maintain high levels of output and accuracy.
• Reception
  • Answer phones, greet clients and visitor and other duties as assigned.
• Hospitality
  • Conference and event set up. Clean, stock and prep client meeting areas.
• Courier
  • Delivery within and outside of client locations.
• Shipping & Receiving
  • Use shipping systems (UPS, FedEx, etc) and client systems to receive and ship client items.

• IT/Printcare responsibilities

  • Keep the copy areas stocked and clean.
  • Wipe down the touch screens daily with technology wipes.
  • Check copiers and printers for paper on a regular basis. All printers and copiers should be monitored and filled.
  • Deliver and stock paper near copiers and printers.
  • Perform courtesy troubleshooting on copiers and printers. If escalations are needed, please engage Loffler Service or Client IT Department.
  • Replace printer toner in all printers and copiers as needed.
  • Some technical knowledge of computer connectivity to printers, ability to troubleshoot and solid customer service are a plus.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements

• Reports to customer site full time.
• Ability to work with minimal supervision.
• Valid driver's license, reliable transportation, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Works well under pressure and achieve deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Basic proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software.
• Communications Skills - Written and Oral, Interpersonal, Customer Interface, Professionalism, Maturity.
• Leadership - Motivated, Good Judgment, Decisiveness.
• Organization & Planning - Organized, Administrative Skills, Flexibility.

Education/Experience

• Minimum High School Diploma or Equivalent.
• Prior customer service experience preferred.
• No industry experience required.

Supervisory Responsibilities

• May be called upon to train and develop skill sets to step into a supervisor or lead role.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.
• Ability to lift 50lbs.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude:Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity:Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation:Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus:Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism:Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results:Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.