Office Services Representative I

Loffler Companies; Wyoming, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

401K with employer match

Tuition reimbursement

Job summary

Loffler Companies seeks an Office Services Representative I to support on-site operations at a client location. The role covers a range of office tasks, including copy/print, mail, scanning, hospitality and reception, with an emphasis on accuracy and client satisfaction.

The position requires basic Microsoft Office proficiency, strong communication, and the ability to work with limited supervision while meeting deadlines. A valid driver’s license and attendance at the client site are essential.

Qualifications

• Reports to customer site full time.
• Valid driver’s license with acceptable driving record and proof of auto insurance as required by state law.
• Ability to work with minimal supervision.
• Works well under pressure and meets deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Basic proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software.
• Clear written and oral communication, interpersonal and customer interface skills.
• Leadership: motivated, good judgment, decisiveness.
• Organization and planning: organized, administrative skills, flexibility.

Responsibilities

• Fulfillment: Pack and prepare materials for shipment and distribution; ensure accuracy of job and inventory.
• Mail Services: Receive, sort and deliver mail to client specifications; prepare outgoing mail.
• Copying/Printing: Produce, finish and deliver print/copy jobs; schedule and bill using software.
• Scanning: Scan originals to client locations; maintain accuracy.
• Reception: Answer phones, greet clients and visitors.
• Hospitality: Set up conferences and events; prep client meeting areas.
• Courier: Delivery within and outside client locations.
• Shipping & Receiving: Use UPS, FedEx, and client systems to receive and ship items.
• Adhere to Employee Handbook and other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Professionalism

Organizational skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Position Summary:

The Office Services Representative Iwill be responsible for a wide range of functions at a client site. This can include, but not limited to, typical office functions such as copy/print work, mail, scanning, hospitality and reception. The Office Services Representative is tasked with meeting the client requirements as spelled out in the contract with Loffler Management Solutions.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Fulfillment
  • Pack and ready materials for shipment and distribution.
  • Use client/Loffler designated control systems to ensure accuracy of job and inventory accuracy.
• Mail Services
  • Receive, sort & deliver mail to client specifications.
  • Prepare outgoing mail using client site mailing equipment.
  • Be aware of and follow all US postal regulations.
• Copying/Printing
  • Produce, finish, and deliver finished product based on end user request.
  • Use Loffler provided and/or customer provided software to schedule and bill print/copy jobs.
  • Understand and assist as needed in file editing and consulting in preparation for print.
• Scanning
  • Scan originals into client designated locations.
  • Properly process original document to client specifications.
  • Maintain high levels of output and accuracy.
• Reception
  • Answer phones, greet clients and visitor and other duties as assigned.
• Hospitality
  • Conference and event set up. Clean, stock and prep client meeting areas.
• Courier
  • Delivery within and outside of client locations.
• Shipping & Receiving
  • Use shipping systems (UPS, FedEx, etc) and client systems to receive and ship client items.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements:

• Reports to customer site full time.
• Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Ability to work with minimal supervision.
• Works well under pressure and achieve deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Basic proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software.
• Communications Skills - Written and Oral, Interpersonal, Customer Interface, Professionalism, Maturity.
• Leadership - Motivated, Good Judgment, Decisiveness.
• Organization & Planning - Organized, Administrative Skills, Flexibility.

Education/Experience:

• Minimum High School Diploma or Equivalent.
• Prior customer service experience preferred.
• No industry experience required.

Supervisory Responsibilities:

• May be called upon to train and develop skill sets to step into a supervisor or lead role.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.
• Ability to lift 50lbs.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude:Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity:Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation:Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus:Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism:Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results:Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.