Office Services Manager- Mail/Print

Opensity solutions; Nashville (TN); Sur place; USD 51 000 - 63 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking an Office Services Manager to oversee daily operations at a client site in a professional environment. You will supervise staff, hire and train personnel, and ensure exceptional client service while managing schedules and productivity to meet contractual goals.

The role requires strong communication, leadership, and organizational skills, with the ability to lift moderate weights and use standard Microsoft Office tools. A competitive benefits package is provided.

Qualifications

• Detail oriented with strong attention to detail.
• Excellent verbal and written communication skills.
• Proven leadership experience in a client service setting.

Responsabilités

• Oversee daily operations at the client site and ensure exceptional service.
• Supervise and develop site staff; hire, train, and delegate tasks.
• Schedule personnel to cover hours and manage productivity to meet targets.
• Explain products, services, turnaround times, and guarantees to clients.
• Track productivity and provide monthly reports to leadership and client.

Connaissances

Detail oriented

Verbal & written communication

Leadership

Independent work

Customer service

Formation

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Outils

MS Word

MS Excel

MS Outlook

Description du poste

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.The Office Services Manager is responsible for overseeing the daily operations and ensuring exceptional client service at the client's office. In this pivotal role you will manage and provide support for the operation which will include copy, print, mail, and administrative support services.Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.Essential Job ResponsibilitiesServes as the principal liaison between Opensity, the employees, and the ClientSupervises and delegates to the team to ensure productivity goals are met and team provides excellent client serviceContinuously looks for opportunities to increase the efficiency of operationSeeks opportunities to increase services and makes recommendations to the key client contactDemonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clientRecruits and interviews potential Opensity candidates for available positions at the siteHires, trains, supervises, evaluates and develops all personnel assigned to the siteSchedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtimeAssists Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports Qualifications & RequirementsHigh School Diploma, associate or bachelor's degree preferred, but not requiredPrevious supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative supportDetail oriented with good attention to detailGood verbal and written communication skillsStrong initiative required; ability to work independently with minimal direct supervisionAbility to lead others in a professional mannerWorking knowledge of Microsoft products including MS Word, Excel and OutlookAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is up to 57,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.