Office Services – Cashier

City of Elkhart, Indiana; Elkhart (IN); On-site; USD 45,000 - 54,000; Full time

Job summary

The City of Elkhart, Indiana is seeking an Office Services – Cashier. This full-time position involves managing customer payments and providing essential customer service for the Water and Wastewater Utilities. The ideal candidate will have a high school diploma and experience in cashiering or customer service, along with strong communication skills.

Qualifications

• Minimum of two years of experience in cashiering or customer service.
• Proficient in Microsoft Office and standard office equipment.
• Ability to manage cash transactions accurately.

Responsibilities

• Process customer payments and manage cash transactions.
• Respond to customer inquiries and complaints.
• Explain billing policies and procedures.

Skills

Customer Service

Cash Handling

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Join to apply for the Office Services – Cashier role at City of Elkhart, Indiana

City of Elkhart, Indiana provided pay range

This range is provided by City of Elkhart, Indiana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,700.00/yr - $53,800.00/yr

City Of Elkhart – Job Description

DEPARTMENT

Public Works & Utilities

POSITION

Office Services – Cashier

DIVISION

Billing Office

STATUS

Full-Time

CATEGORY

Salary, Up to $53,800

FLSA

Non-Exempt

REPORTS TO

Executive Services Manager

DATE

2025

Job Summary

Office Services – Cashier is responsible for performing all necessary cashiering, customer account processing, and payment functions for the City of Elkhart’s Water and Wastewater Utilities. This position provides essential customer service, manages cash transactions, addresses delinquent accounts, and performs clerical duties as part of the Billing Department’s day-to-day operations.

Principal Duties And Responsibilities

• Process customer payments, returned checks, and rejected transactions.
• Balance daily batches, mail payments, and night drop deposits.
• Handle disconnection processing for unpaid accounts.
• Respond to customer inquiries and complaints in person, by phone, or email.
• Explain billing policies, procedures, and payment options.
• Translate for Spanish-speaking customers and interpret/translate utility documents as needed.
• Arrange payment plans for past-due accounts according to department policy.
• Schedule work orders for Service Technicians.
• Maintain accurate filing and support general clerical duties.
• Perform duties of other staff during absences or as required.
  
  
  

Other Duties And Responsibilities

• Performs related duties as assigned to support team operations and departmental goals.
  
  
  

Education And Experience

• High school diploma or GED required.
• Minimum of two (2) years of experience in a related field, such as cashiering, customer service, or office administration.
• Coursework in math and computer data processing preferred.
  
  
  

Knowledge, Skills, And Abilities

• Proficient in Microsoft Office and standard office equipment.
• Strong understanding of office procedures, recordkeeping, and customer account management.
• Accurate arithmetic and data entry skills for account reconciliation.
• Knowledge of City utility procedures or ability to learn quickly.
• Ability to follow procedures, maintain confidentiality, and comply with City policies.
• Excellent oral and written communication skills, with cultural sensitivity and professionalism.
• Able to prioritize, multitask, and work independently or in a team environment.
• Must be able to interact respectfully with irate or frustrated individuals.
  
  
  

Physical, Mental, And Visual Skills

• Ability to sit, stand, or walk at will for extended periods.
• Must be able to lift and carry items up to 25 pounds.
• Requires good vision, hearing, speaking, and manual dexterity for office and computer tasks.
• May involve occasional exposure to challenging customer interactions.
  
  
  

WORKING CONDITIONS

• Standard office environment with a service counter component.
• Frequent contact with the public and internal departments.
• Work involves collaboration with Service Technicians, Public Works, and Operations staff.
  
  
  

Post Offer Testing Requirements

• The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
• Background checks producing acceptable BMV and criminal history reports required.
  
  
  

POLICY STATEMENT

• The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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