Office Services Associate Floater

The Millennium Group; Bowling Green (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

An award-winning business process outsourcing firm is seeking a motivated Customer Service & Office Support Specialist to ensure efficiency in the customer service area and assist with mailroom functions. The ideal candidate will possess a high school diploma and experience in similar roles, showcasing flexibility and problem-solving abilities. The company offers a dynamic work environment with opportunities for service across various metropolitan locations.

Qualifications

• Flexibility to travel to different city locations.
• Ability to lift up to 50 lbs.
• 1 to 2 years experience in a mail room or similar environment.

Responsibilities

• Ensure customer service area is staffed and functional.
• Assist in mailroom functions and office services.
• Act as a backup for all office staff functions when needed.

Skills

Customer Service

Flexibility

Problem Resolution

Education

High School diploma or GED equivalent

Tools

MS-Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions
• Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail. Support various office services like copy requests and work tickets during coverage or lunch breaks
• Hospitality and Pantry Services: Assist with stocking pantries, ensuring cleanliness of pantries and office space including conference rooms and lobby
• Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.
• Cover locations in the New York Metropolitan and/or Tri-State Areas
• Maintains records and files
• Must have good working knowledge of postal regulations
• Must have good working knowledge of computer basics
• Perform work in a backup capacity to all staff functions
• Provide problem resolution
• May deal with difficult or irate customer periodically
• Ensures equipment is in good working order, equipment maintenance
• Interfaces with the client contact when required
• Keeps manager informed of operational efficiencies and potential problems
• May be required to work overtime periodically
• Able to set priorities
• Must be flexible to adapt to changes
• Must demonstrate leadership qualities
• Travel when need based on coverage and needs

Qualifications:

• Flexibility to travel to different city locations per assignment
• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• 1 to 2 year experience in a mail room or experience at FedEx and/or UPS.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.