Office Services Associate

RRD Company; Boulder (CO); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Discounts

Job summary

RRD, located in Boulder, Colorado, is hiring for an Office Services role. The position focuses on reprographics, mail, and intake functions within a fast-paced environment. Monday–Friday, 8:00am–5:00pm, with essential duties denoted by an asterisk.

You will utilize logs, manage tickets, and ensure deadlines are met while providing professional client communication and handling equipment troubleshooting. A strong emphasis on accuracy and efficiency is required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Proven customer service skills and professional communication.
• Ability to meet deadlines and maintain client satisfaction.

Responsibilities

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Detail orientation

Teamwork

Problem solving

Time management

Education

High school diploma

Tools

Mail equipment

Digital reprographics

Email systems

Phone systems

Job description

• Compensation: USD 21 - USD 22.5 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday 8:00am-5:00pm

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.

Be able to lift up to 50 lbs. on a regular basis.

Prioritize workflow.

Performs Quality Assurance on own and work of others.

Load machines with various paper, toner, supplies.

Answer telephone, emails, and place service calls when needed.

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Use equipment and supplies in a cost-efficient manner.

Qualifications

High school diploma or equivalent.

Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

Familiar with general back office procedures to meet and maintain client satisfaction.

Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Good written and verbal communication skills, including professional telephone and email etiquette.

Attention to detail with good organizational skills.

Must be able to meet deadlines and complete all projects in a timely manner.

Ability to handle sensitive and/or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.

Must work well in a team environment.

Must be able to interact effectively with multi‑functional and diverse backgrounds.

Ability to work in a fast‑paced environment.

Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $21.00-22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.