Office Service Representative II

Canon U.S.A., Inc.; Seattle (WA); On-site; USD 74,390,000 - 79,901,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts on products and服务

Job summary

Canon Business Process Services is seeking an Office Service Representative II in Seattle. You will manage mail, packages, and interoffice correspondence, while supporting reception and copy-center tasks.

Responsibilities include sorting and dispatching mail, preparing outbound shipments, maintaining logs and supplies, and assisting with copier operations. A high school diploma and 2–5 years’ office mailroom experience are expected.

Qualifications

• High school diploma or equivalent.
• 2–5 years of experience in a mailroom or professional office environment.
• Knowledge of metering, weighting, logging and other shipping procedures.
• Proficiency in computer skills preferred.
• Excellent customer service, professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Insures total customer satisfaction through understanding of customer expectations and problem resolution.
• Receive, sort, and deliver all incoming mail & packages; dispatch outgoing mail per schedule.
• Prepare special outgoing inter-office pouches and handle overnight shipments.
• Log items, verify accuracy, and maintain supply inventory for copy/print rooms.
• Provide reception support and maintain a neat client environment.
• May perform minor maintenance on copiers and related equipment.

Skills

Customer service

Office equipment proficiency

Basic computer skills

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Fax machine

Scanner

Copier

Postage meter

Tracking systems

Job description

Office Service Representative II

• Requisition ID: 2026-21613
• # of Openings: 1
• Category (Portal Searching): Customer Service/Support
• Position Type (Portal Searching): Regular Full-Time
• Fixed Salary: USD $26.00/Hr.

Job Locations

US-WA-Seattle

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

• * Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
• * Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• * Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• * Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
• * Log outgoing and incoming items as required and review for accuracy/completeness
• * Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• * Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• * Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
• * May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• * Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
• * Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• * Performs other administrative duties from inserting, copying and photocopying to faxing as needed
• * Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
• * Provide reception work such as answering telephones, taking messages and greeting visitors
• * Move boxes, supplies or furniture; replace light bulbs
• * Document scanning
• * Prepare outgoing items for shipping
• * Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
• * Additional duties as assigned

Qualifications

• High school Diploma or equivalent
• 2-5 years' experience working in a mailroom or professional office environment
• Knowledge of metering, weighting, logging and other shipping procedures
• Proficiency in computer skills preferred
• Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
• May occasionally lift up to 50 lbs
• Frequent use of hand and foot controls
• May occasionally need to climb stairs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.