Office Service Representative I

Canon USA & Affiliates; Princeton (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Positive work environment

Employee discounts

Job summary

Canon USA & Affiliates is seeking a regular full-time Mailroom Clerk in Princeton, NJ. The role involves handling all mail, packages, and interoffice correspondence, plus related copy center and reception duties as assigned.

Responsibilities include sorting and delivering mail, dispatching packages, maintaining equipment, verifying logs, and supporting administrative tasks. Strong customer service and ability to work overtime are essential.

Qualifications

• High school diploma or equivalent is required.
• 0-1 year experience in a mailroom or office environment is preferred.
• Some knowledge of metering, weighing, logging and other shipping procedures is preferred.
• Some computer skills are preferred.
• Ability to perform routine functions on office equipment (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding).
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime and meet deadlines.

Responsibilities

• Receive, sort, and deliver all incoming mail & packages according to floors and time frames.
• Wrap, seal, weigh, and dispatch outgoing mail/packages per postal regulations.
• Prepare outgoing inter-office pouches and log items for accuracy.
• Operate fax and copying equipment; generate reports and logs as required.
• Prepare monthly production and volume reports to measure productivity and billing.
• May provide reception and other admin duties as assigned.

Skills

Customer service

Attention to detail

Professional attitude

Overtime flexibility

Education

High school Diploma or equivalent

Tools

Photocopy machine

Fax machine

Scanner

Metering system

Tracking system

Job description

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

CUSTOMER SERVICE

• Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
• Log outgoing and incoming items as required and review for accuracy/completeness

SUPPLIES/COPYING/FAXING/ADMINISTRATION

• Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
• Performs other administrative duties from inserting, copying and photocopying to faxing as needed

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
• Provide reception work such as answering telephones, taking messages and greeting visitors
• Move boxes, supplies or furniture; replace light bulbs
• Document scanning
• Prepare outgoing items for shipping
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
• Additional duties as assigned

Qualifications

• High school Diploma or equivalent
• 0-1 year experience working in a mailroom or professional office environment
• Some knowledge of metering, weighting, logging and other shipping procedures preferred
• Some computer skills preferred
• Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
• May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
• May occasionally lift up to 50 lbs
• Frequent use of hand and foot controls
• May occasionally need to climb stairs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!

US-NJ-Princeton

Regular Full-Time

USD $20.49/Hr.

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [e-mail].