Office Service Associate DC Floater

tmgofficeservices; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

tmgofficeservices is seeking a Mail Center Associate stationed in Washington, DC, with periodic travel to the Northern Virginia area to cover staffing gaps. You will manage all mail materials, process deliveries and pickups, and maintain accurate records.

Strong customer service and communication skills are essential, along with the ability to lift 50+ pounds when handling boxes and carts. Qualifications include a High School diploma or GED, reliable transportation, 2+ years in mail/print

Qualifications

• High School diploma or equivalent.
• Reliable transportation to travel to client sites.
• 2+ years mail/print services experience preferred.
• 2 years experience with Microsoft Office (Word, Excel).
• Excellent customer service and communication skills (verbal & written).
• Ability to lift up to 50+ pounds and handle mail/hand cart.

Responsibilities

• Stationed in Washington, DC with travel to Northern VA as needed.
• Handle all materials in the Mail Center: receive, review, receipt, document, process, prepare, identify, separate, deliver, transport.

Skills

Customer service

Communication

Multitasking

Teamwork

Data processing

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Key Responsibilities

• This position will be stationed in Washington, DC with travel to Northern, VA area whenever staffing gaps or workload demands arise.
• Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies.
• Deliver within the building and other locations.
• Collect data for reports
• Ensures Customer Service area is always staffed and provide back up for call outs.
• Maintains records and files
• Must have good working knowledge of postal regulations
• Must have good working knowledge of computer basics
• Provide problem resolution
• May deal with difficult or irate customer periodically
• Ensures equipment is in good working order, equipment maintenance
• Interfaces with the client contact when required
• Keeps manager informed of operational efficiencies and potential problems
• May be required to work overtime periodically
• Able to set priorities
• *Ability to travel and provide to all assigned work locations.
• Must be flexible to adapt to changes
• Must demonstrate leadership qualities

Qualifications

• High School diploma or equivalent (GED).
• Must have reliable transportation to travel to various client sites
• Minimum of 2 years Mail/Print services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50+ pounds.