Office Professional CCBHC

Centerstone; Alabama; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Centerstone is seeking an administrative support professional to greet clients, schedule appointments, collect co-pays, and update client data. The role uses telehealth to extend care when clinical staff and clients are not in the same location, ensuring smooth operation in a behavioral health setting.

The ideal candidate will have a High School Diploma or GED and 1–3 years of administrative experience, with strong basic computer skills in Excel, Outlook, Zoom, and Skype.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative experience preferred.
• Proficient with Excel, Outlook, Zoom and Skype; basic computer literacy.
• Excellent communication and organizational abilities.

Responsibilities

• Greet clients and promote a positive service environment for behavioral health services.
• Manage scheduling and status updates for clinical staff appointments.
• Collect client data and co-pays; answer calls, emails, and messages efficiently.
• Utilize telehealth to extend care when staff and clients are apart.
• Cross-train to cover duties of other support staff as needed.

Skills

Excel

Outlook

Zoom

Skype

Avatar scheduling

Communication

Organizational skills

Critical thinking

Education

High School Diploma or GED

Tools

Avatar scheduling software

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Greets clients with personable and positive attitude to promote a service environment for individuals in need of behavioral health and/or co-occurring services. Completes scheduling and statuses of clinical staff appointments. Obtains and updates client data. Collects client co-pays. Answers phone calls, emails and other electronic messages as required quickly and efficiently. Utilizes telehealth to extend care when the clinical staff and or client aren’t in the same place at the same time. Collects, fills, and organizes office documents, records and forms.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greets clients with personable and positive attitude to promote a service environment for individuals in need of behavioral health and/or co-occurring services.
• Completes scheduling and statuses of clinical staff appointments.
• Obtains and updates client data and collects co-pays.
• Answers phone calls, emails and other electronic messages as required quickly and efficiently.
• Utilizes telehealth to extend care when the clinical staff and or client aren’t in the same place at the same time.
• Collects, fills, and organizes office documents, records and forms.
• May cross train and perform duties of other support staff positions to help cover during absences, as assigned by Office Coordinator.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Basic computer literacy skills- Knowledge of Excel, Outlook, Zoom and Skype preferred.
• Strategic scheduling skills- Knowledge of Avatar preferred.
• Organizational skills.
• Critical thinking skills.

QUALIFICATIONS

Education Level

High School Diploma or GED required.

Years of Experience

One to three years administrative experience preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Task - Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

Time Type:

Full time

Pay Range:

$14.25–$20.00

Delivering care that changes people’s lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person’s merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.