Office Professional (Accordia Pediatrics)

AltaPointe Health; Mobile (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

AltaPointe Health in Mobile, AL seeks an Office Professional to manage front desk operations in a clinical outpatient setting. You will greet patients, verify insurance, collect co-pays, schedule visits, and assist with posting to patient accounts.

The role requires strong communication, privacy awareness, and the ability to handle multiple tasks calmly throughout shifts. Applicants should have a high school diploma, proficiency in Excel, and experience with EMR/medical billing software.

Qualifications

• High School diploma or equivalent with ability to communicate verbally.
• Proficiency in Excel and Microsoft Office Suite required.
• Experience with EMR and medical billing software preferred.
• Knowledge of HIPAA compliance and patient privacy standards.

Responsibilities

• Greet patients and visitors and verify insurance information.
• Collect co-pays, schedule and reschedule appointments, and post payments.
• Answer phone lines, transfer messages, and assist clinicians as needed.
• Maintain confidentiality of patient records and ensure accurate record keeping.
• Coordinate patient flow and support crisis-related service coordination as needed.
• Assist with clerical duties, audits, and quality improvement activities.

Skills

Problem solving

Independent work

Verbal communication

Education

High School diploma or equivalent

Tools

Excel

Microsoft Office Suite

EMR

Medical billing software

Job description

Responsibilities

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from patients, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on patient accounts; and assisting with other administrative duties as assigned.

Primary Job Functions:

• Greets all patients and visitors
• Have patients sign in
• Answers telephone
• Receives patient requests for appointments/information and changes.
• Records all telephone messages accurately and transfers to appropriate person timely
• Handles routine requests from clinicians
• Keys in no shows daily
• Directs patients to appropriate waiting area
• Handles unscheduled patients.
• Notifies appropriate clinician of patient’s arrival
• Schedules return appointments.
• Reviews clinician’s schedule and assigns appointment time
• Gives patient appointment card with next scheduled appointment
• Protects and maintains the confidentiality of all records and patient information.
• May perform Quality Assurance Process
• Completes administrative review audits as necessary
• Makes copies, faxes documents and performs other related clerical duties as needed
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Verifies insurance
• Collects co-payments and posts payments to patients account
• Generates the patient receipt for payments taken.
• Prepares deposits to be taken to Finance and Accounting.
• Coordinate appropriate services for patients in Crisis
• May provide relief for other staff members
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Manages Telehealth Visits and obtain electronic forms submissions and electronic verification of ID and Insurance
• Manages office patient flow for patients with different visit types
• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills
• Treats patients with care, dignity and compassion
• Respects patients’ privacy and confidentiality
• Works in a cooperative manner with other AltaPointe employees
• Assists patients and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the patient’s needs, expectations and individual differences
• Is gentle and calm with patients, families, and others as appropriate
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as required.
• Completes assigned tasks in a timely manner.
• Follows AltaPointe policies and procedures.
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Adheres to professional code of ethics

Knowledge in topics, outlined below, to be attained within (6) six months of employment:

• General knowledge of office procedures
• General knowledge of family medicine
• General knowledge of psychiatric disorders in the adult population.
• Knowledge of medical terminology especially those terms associated with family medicine
• Knowledge of crisis intervention
• Knowledge of utilizing electronic health record and practice management system
• Knowledge of cultural diversity

Physical Requirements of the Job:

• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Sitting is constant at the front desk during the shift.
• Frequently lift 3-5 pounds to handle patient charts throughout the day, and usually not handling more than 2-3 charts at a time.
• Light grasp is needed while handling patient charts and to open doors, done frequently.
• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• Any other duties that are assigned by supervisor.

Qualifications

Minimum Requirements

• High School graduate or the equivalent. Must have the ability to communicate verbally, withstand frequent deadlines, concentrate and maintain accuracy in spite of frequent interruptions.
• Proficiency in Excel
• Ability to problem solve and carry out task independently
• Preferred experience in medical practices to include outpatient best practices, coding and billing
• Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software
• Knowledge of HIPAA.