Office Operations & Experience Leader

Brock Solutions; Irving (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Profit sharing

Extended health benefits

Flexible working hours

Company events and celebrations

Job summary

Brock Solutions is seeking a highly organized Office Manager to support and help manage our Irving office. This role goes beyond a front desk function, focusing on facilities coordination, vendor management, events, and enhancing the employee experience.

You will own day-to-day office operations, coordinate with vendors, plan events, and leverage AI tools to streamline processes, ensuring a welcoming, professional workplace for employees and visitors alike.

Qualifications

• Proven experience in office administration, workplace operations, office management, facilities coordination, hospitality, event coordination, or a related role.
• Experience coordinating vendors, contractors, suppliers, catering providers, maintenance partners, or other service providers.
• Strong organizational skills and the ability to manage multiple priorities with attention to detail.
• A high degree of ownership and follow-through; you take responsibility for ensuring things get done.
• Strong judgment, problem-solving, and ability to work independently with minimal supervision.
• Excellent customer service skills and the ability to build positive relationships with employees, customers, visitors, vendors, and contractors.
• Comfort using Microsoft Office tools including Outlook, Teams, Word, Excel, PowerPoint, and Copilot.
• Curiosity and willingness to adopt new technologies and AI tools to improve workplace operations and employee experience.
• Demonstrated ability to identify issues, establish priorities, drive follow-up, and deliver results without close supervision.

Responsibilities

• Serve as the primary point of contact for office support requests, visitor experience, mail and courier coordination, office supplies, kitchen stock, conference room readiness, and general workplace needs.
• Act as the local owner for day-to-day coordination of workplace operations, ensuring the office remains organized, functional, professional, and welcoming.
• Manage relationships with local vendors, contractors, suppliers, and service providers, ensuring work is scheduled, completed, and followed through to resolution.
• Coordinate facilities-related needs including maintenance requests, repairs, furniture and equipment, improvements, contractor visits, and building issues.
• Conduct regular walkthroughs to proactively identify workplace issues and opportunities for improvement.
• Plan and coordinate office events, employee celebrations, customer visits, company initiatives, and workplace activities, including branded merchandise.
• Coordinate catering, room setup, event logistics, schedules, materials, vendors, and follow-up for professional execution.
• Support asset coordination, including Brock vehicle servicing and condo maintenance requests.
• Partner with business leaders, People Team, and corporate support to create an outstanding employee and customer experience.
• Leverage AI and digital tools to streamline administrative processes and automate routine tasks.

Skills

Office administration

Vendor management

Event coordination

Customer service

Organizational skills

Ownership & follow-through

Independent work

AI tools

Tools

Outlook

Teams

Word

Excel

PowerPoint

Copilot

Job description

Brock Solutions is seeking a highly organized Office Manager to support and help manage our Irving office. This role goes beyond a front desk function, focusing on facilities coordination, vendor management, events, and enhancing the employee experience.

You will own day-to-day office operations, coordinate with vendors, plan events, and leverage AI tools to streamline processes, ensuring a welcoming, professional workplace for employees and visitors alike.