Office Manager Year Round Postion (Salary DOE)

Lawn Doctor North Spokane; Spokane Valley (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in lawn care is seeking an Office Manager in Spokane Valley. The role involves providing exceptional customer service, managing office operations, and maintaining customer data. Ideal candidates should be organized, tech-savvy, and have strong communication skills. Join a fast-paced environment with competitive salary and benefits.

Benefits

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong work ethic and friendly demeanor.
• Experience managing social media and customer service.
• Prior experience as an office manager is desirable.

Responsibilities

• Handle inbound calls and maintain customer data.
• Engage in suggestive upselling and manage daily Accounts Receivable.
• Schedule services and supervise office staff.

Skills

Communication

Organizational Skills

Technological Skills

Tools

Microsoft Office

CRM Software

QuickBooks

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview:

Lawn Doctor is seeking a dependable and reliable individual to provide exceptional customer service to our lawn care clients. Our office is located in Spokane Valley, off Sullivan & Trent. The Office Manager will handle phone calls, interact with customers and prospects, address inquiries and complaints, maintain customer data, provide price quotes, sell services over the phone, process daily paperwork, and oversee daily office operations.

Ideal Candidate:

We are looking for a motivated, self-starting, goal-oriented, and hardworking individual. The ideal candidate will have a strong work ethic, be friendly, and possess excellent communication and organizational skills. Strong technological skills are essential, including experience with multi-phone systems, texting platforms, Microsoft Office, and familiarity with industry-specific CRM software (training provided). Experience in managing social media, advertising, dispatching, routing, or customer service management is beneficial. Prior experience as an office manager is desirable but not mandatory.

Responsibilities:

1. Handle inbound calls from customers and prospects
2. Maintain accurate customer data records
3. Engage in suggestive upselling
4. Perform data entry using touch/feel and 10-key methods
5. Manage daily Accounts Receivable and collections
6. Schedule and confirm upcoming services with customers
7. Utilize social media platforms effectively
8. Make outbound calls to customers and prospects
9. Supervise office staff members
10. Knowledge of QuickBooks is preferred but not required

If you enjoy multitasking, are comfortable in an office environment, and want to join a fast-paced, growing company, please contact us! We offer a competitive salary, holiday and vacation pay, and medical benefits.