Office Manager - Willing to Train!

EyeCare Partners; Centralia (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full benefits

401k matching

PTO & holidays

Employee discounts

Maternity leave

Job summary

EyeCare Partners in Centralia, IL seeks an Office Manager to lead the location's operations and drive Total Patient Experience while maximizing retail and medical profitability.

You will manage team scheduling, training, inventory, and office compliance, and collaborate with physicians to support patient care and store performance. A high school diploma is required; ABO/NCLE preferred but not mandatory.

Qualifications

• Direct and manage HR activities including recruitment, selection, training, and KPI coaching.
• Maintain office operations, scheduling, meetings, and reporting.
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors and serve as liaison between doctor and office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Monitor and enforce cash handling policies and procedures and submit financial documents on schedule.
• Oversee team scheduling, weekly meetings, inventory, supply orders and training.

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

• Job Title: Office Manager
• Company: Clarkson Eyecare
• Location: Centralia, IL
• Pay: $21-23/hr, depending on experience. We also offer bonus and commission incentives!

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay + Bonus
• Paid Maternity Leave
• Employee Discounts

Hours

• Full Time
• Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm (hours vary by day and location)
  • You may need to work a little earlier and/or later as needed
  • You will not work all of these hours, but you must have open availability to work any shift within these hours

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

• Industry related experience will be beneficial
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• ABO, NCLE and/or LDO preferred, but not required

SYSTEMS A ND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.