Office Manager - UPMC Washington General Surgery Practice

UPMC; Washington (Washington County); On-site; USD 50,000 - 70,000; Full time

Job summary

Join UPMC as an Office Manager in General Surgery, responsible for ensuring efficient operations, managing staff, and providing excellent patient care. This role is vital to support our surgical team in a fast-paced environment, with a Monday to Friday schedule and occasional travel required.

Qualifications

• Proactive and detail-oriented approach required.
• Experience in managing administrative staff.
• Ability to thrive in a fast-paced medical environment.

Responsibilities

• Ensure smooth day-to-day operations of the surgery office.
• Manage patient scheduling and troubleshoot as needed.
• Maintain a patient-centric culture and oversee supplies.

Skills

Leadership

Organization

Communication

Problem Solving

Education

Bachelor's degree in healthcare administration or related field

Job description

**Lead with Excellence as Our Office Manager in General Surgery**

We are seeking a proactive and detail-oriented Office Manager to join our dedicated general surgery team. This vital role is responsible for ensuring smooth day-to-day operations, managing administrative staff, and supporting a high standard of patient care. If you thrive in a fast-paced medical environment and have a passion for leadership, organization, and patient service, we invite you to help shape the future of our growing surgical practice.

Responsibilities:

• Anticipate scheduling issues when members of the staff are not scheduled.
• Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Maintain correspondence with the Director, Operations concerning personnel, human resource, supplies, and patient issues.
• Order all supplies and services as needed for this practice.
• Be cognizant of and apply relative administrative and departmental policies and procedures for the protection of the patients, staff and department.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
• Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

Schedule: This is a Monday through Friday position, beginning at 7:30 AM. Occasional travel to our Waynesburg office is required, typically 1-2 times per month.