Office Manager (Specialty Practice)

Sante Health; Fresno (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Sante Health System, Inc. is seeking an experienced Office Manager for a specialty practice in Fresno, CA. The role coordinates clerical and clinical efforts to ensure smooth day-to-day operations and exceptional patient care.

Ideal candidates will have a background in medical office administration, a relevant degree, and experience in referral coordination within a specialist or surgical setting. Strong organization, communication, and proactive problem-solving are essential.

Qualifications

• Bachelor's or associate degree in business or healthcare related field.
• Five years of medical office administration, including at least one year in the associate specialty setting.
• Minimum of 2 years experience as an office manager in a medical office required.
• Additional courses in medical terminology and practice management preferred.
• Medical records certificate useful.
• Experience in a specialist/surgical practice with referral coordination.

Responsibilities

• Delegate responsibilities over clerical and clinical work activities and functions to site staff.
• Help site staff develop short- and long-term work plans for clerical and clinical functions.
• Ensure staff understand and implement organizational policies and procedures.
• Develop guidelines for prioritizing work activities and evaluating effectiveness.
• Monitor deadlines, work status and progress for assignments.
• Identify and resolve work problems with Practice Management support.
• Ensure staff training and employment development.
• Maintain an efficient patient management system for follow-ups and evaluations.
• Coordinate referral systems and scheduling with providers.
• Assist billing and utilization review to enhance revenue while ensuring compliance.

Skills

Positive attitude

Organized

Patient-focused

Communicative

Proactive

Accountable

Team coordination

Education

Bachelor's degree in business or healthcare

Associate degree in business or healthcare

Medical records certificate useful

Medical terminology / practice management courses

Job description

A challenging and rewarding opportunity awaits a new Office Manager at Sante Health System for one of our specialty practice locations in Fresno, Ca.

This position is responsible for planning and coordinating the work of clerical and clinical efforts at the sire, resulting in a smooth comprehensive management of the day to day operations.

OUR IDEAL OFFICE MANAGER

• Positive – a can-do attitude that helps you rise to challenges
• Organized – manages schedules, workflows, and details with precision
• Patient-Focused – delivers a professional, respectful experience for every patient
• Communicative – keeps providers, staff, and patients clearly informed and aligned
• Proactive – anticipates issues and resolves them before they escalte
• Accountable – takes ownership of responsibilities and follows through reliably

REQUIREMENTS

• Bachelor's or associate degree in business or healthcare related field
• Five years of medical office administration, including at least one year in the associate specialty setting
• Minimum of 2 years experience as an office manager in a medical office required
• Additional courses in medical terminology and practice management preferred
• Medical records certificate useful
• Experience in a specialist/surgical practice with referral coordination

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Delegate responsibilities over clerical and clinical work activities and functions to site staff.
2. Assist site staff to develop and implement short- and long-term work plans and objectives for clerical and clinical functions.
3. Assist site staff in understanding/implementing organizational policies and procedures.
4. Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
5. Help site staff establish deadlines for work assignment and completion. Monitor work status and progress.
6. Identify, analyze and resolve work problems with the support of Practice Management personnel.
7. Ensure that the staff receives appropriate training and employment development.
8. Evaluate staff performance and recommend merit increases in accordance with established budget and merit increase program, promotions as appropriate and improvement actions.
9. Develop and maintain an efficient patient management system in order to effectively follow-up for repeat diagnostic procedures and clinical evaluations for all patients.
10. Facilitate ancillary care for patients who require such care.
11. Establish and maintain referral systems to panel physicians serving other specialties.
12. Establish guidelines for appropriate referrals and effective surgical scheduling system based upon procedures performed and the framework created by the providers.
13. Coordinate transcription services with transcriptionist.
14. Assist billing and utilization review in the process of identifying ways to enhance revenue while ensuring compliance.
15. Develop and maintain system to ensure all procedures are pre-authorized and authorizations for treatment are maintained.
16. Handle various personnel matters including forms, documentation and procedures as required.
17. Monitor and track provider's licenses, credentialing, medical memberships and certifications. Complete forms/processes when necessary.
18. Attend required meetings and participates in committees as requested.
19. Participate in professional development activities.
20. Maintains strictest confidentiality of patient records as well as proprietary business issues.
21. Prepare and submit payroll information to the payroll department for providers and staff.
22. Manage necessary facility and equipment repairs.
23. Provides cross-functional support across front-office and clinical operations, stepping into administrative and back-office roles as needed to ensure continuity of patient care and clinic workflow.
24. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

PERFORMANCE REQUIREMENTS Knowledge, Skills and Abilities:

• Knowledge of Group Practice policies, procedures and systems
• Knowledge of human resources management techniques as it relates to the office manager responsibilities
• Knowledge of clinical office procedures
• Knowledge of computer systems and applications
• Knowledge of medical practices, medical terminology and coding (CPT-4, ICD-9)
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports
• Skill in planning, organizing, and supervising
• Skill in evaluating the effectiveness of existing methods and procedures
• Skill in operating a variety of office equipment
• Ability to deal with patients, medical and Group Practice management staff and the public effectively
• Ability to read, interpret and apply policies and procedures
• Ability to focus toward excellent customer service and to teach others to do the same

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 30 years of dedicated service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

www.santehealth.net