Office Manager - Social Work Dept

Silver Hill Hospital; Daniels Mill (CT); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) retirement plan

Paid time off

Job summary

Silver Hill Hospital is seeking an Office Manager to support the Social Work department. You will welcome visitors, coordinate meetings, schedule patient appointments, and maintain accurate records while handling calls and directing staff with discretion.

The role requires strong MS Office and Adobe Acrobat skills, CPR certification, and at least two years of healthcare administrative or customer service experience, with a collaborative, confidential approach to problem-solving.

Qualifications

• Ability to function in a high-stress environment with composure.
• Experience delivering excellent customer service in a healthcare setting preferred.
• Bachelor’s degree in a healthcare-related field is preferred.
• CPR certification required before assuming duties.

Responsibilities

• Greet visitors and direct them appropriately.
• Serve as primary access point for the Social Work department.
• Plan and coordinate meeting invitations, agendas, and materials.
• Schedule patient appointments and clinician exams as needed.
• Maintain accurate records using spreadsheets and databases.
• Manage department phone lines and route calls.
• Support confidentiality and collaborative problem-solving with other departments.
• Maintain department supplies and manage event-related orders.
• Document survey records for patients across the program.

Skills

Customer service

Calm under pressure

Communication

Problem solving

Education

Bachelor’s degree in health care setting or related field

CPR certification

Tools

Microsoft Office

Adobe Acrobat

Job description

The Office Manager partners with the Social Work department in timely and proper execution of administrative tasks for the department. Systems and distribution of work differ depending upon the area of assignment and duties include but are not limited to coordination of meetings, projects, completion of forms/paperwork, answering phone, directing guests and/or staff and demonstrates exceptional customer service in communicating with internal and external parties.Schedule:Monday through Friday, 8:30am - 5:00pm.Duties/Responsibilities:Welcomes visitors and directs appropriately. Serves as primary access point for assigned department.Plans and coordinates meeting invitations, schedules, agendas and materials. May schedule patient appointments.Maintains comprehensive and accurate records, utilizing various spreadsheets, databases, software programs, spreadsheets etc. based on their area of assignment.Manages main phone lines for the department; directing callers to appropriate parties, as needed.Manages schedules for clinicians and patient exams/assessments, as needed.Demonstrates a collaborative, proactive approach to problem-solving, especially when working with other departments. Displays discretion and confidentiality in carrying out responsibilities.Maintains department supplies for employees and patients/families. Manages ordering for events, and typical daily office needs.Maintain survey records for each patient at start, mid-point and completion of programPerforms other responsibilities and duties not delineated above that are specific to area of assignment.Required Skills/Abilities:Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.Advanced knowledge of Microsoft Office applications, and Adobe Acrobat.Certification in CPR required before assuming duties in a patient care setting.Education and Experience:Bachelor’s degree in health care setting or related field preferredMinimum of two years’ administrative or customer service experience.Experience in a healthcare setting preferred.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Compensation and Total Rewards:Base salary: $62,000 - $67,000 . Base salary will take into consideration a number of factors including but not limited to the candidate's relevant skills, experience, education, training, and demonstrated job-related knowledge, as well as internal equity and business needs. We expect to make offers within this range.Comprehensive benefits: We offer a comprehensive benefits package designed to support employees’ health, financial wellness, and work-life balance. Benefits include medical, dental, and vision coverage through Cigna; health savings opportunities; employer-paid life insurance; an Employee Assistance Program (EAP); a 401(k) retirement plan; and generous paid time off. Additional voluntary benefit options through Cigna, MetLife, and New York Life are also available during the hiring process. Benefits are subject to plan terms, eligibility requirements, and organizational policies.Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.