Office Manager - San Diego, CA

The Joint Chiropractic; San Diego (CA); On-site; Full time

Job summary

An established industry player is seeking a dynamic Clinic Manager to lead a high-performing team in delivering exceptional patient experiences. This full-time role emphasizes driving business growth, fostering team development, and achieving financial targets. As the primary Wellness Coordinator, you will oversee clinic operations, manage staff, and implement strategies to enhance patient retention and clinic performance. If you thrive in a fast-paced environment and have a passion for promoting wellness, this opportunity is perfect for you. Join a forward-thinking company that values teamwork and excellence in service delivery.

Benefits

Medical insurance

Dental insurance

Paid holidays

Wellness plan

Performance bonuses

Qualifications

• 2+ years in sales or managerial roles with proven target exceeding.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Oversee clinic operations and manage staff schedules effectively.
• Drive sales performance and ensure a high-quality patient experience.

Skills

Business-to-consumer sales

Managerial experience

Excellent communication skills

Interpersonal skills

Leadership experience

Time management

Tools

Carbon/Advantage

Google Workspace

AXIS Reports

Job description

Job Purpose:

The Clinic Manager core purpose is to build, lead, and inspire a high-performing team to execute The Joint’s service, quality, and operational standards, while consistently achieving all financial targets for the clinic(s). Serving as the primary Wellness Coordinator, they will provide hands-on, results-oriented leadership, overseeing all clinic operations, administration, staffing, and ensuring the enforcement of best practices. The core focus of this full-time role is driving business growth, fostering team development, and ensuring a consistently high-quality patient experience while meeting all performance goals for the clinic(s).

Responsibilities:

You will oversee a variety of responsibilities, ranging from serving as the primary Wellness Coordinator to managing the team, driving sales performance, providing training, and executing operational tasks. These may include, but are not limited to:

1. Serve as the first point of contact for emergency shift coverage when a Wellness Coordinator (WC) is unavailable due to illness, injury, or family emergencies.
2. Manage the staff schedule and ensure coverage for time-off requests and emergencies by coordinating with available Wellness Coordinators and Doctors of Chiropractic (DC).
3. Collaborate with the Clinic Director to recruit, interview, and hire new Wellness Coordinators and Doctors of Chiropractic.
4. Lead new hire training, onboarding, credentialing and provide ongoing development to ensure all staff meet performance expectations.
5. Perform all Wellness Coordinator duties while setting the example for best practices in sales, task completion, overcoming obstacles, and consistently leading in conversions with low attrition rates.
6. Conduct monthly team development meetings and weekly 1:1 meetings with each staff member to implement additional training as needed.
7. Conduct quarterly performance reviews and create individualized action plans to help each team member meet or exceed sales targets.
8. Communicate and lead the execution of monthly sales and performance goals for the clinic, ensuring daily staff huddles are completed and reported back to you.
9. Consistently evaluate performance metrics and reports, providing weekly updates to directors on whether KPIs and sales objectives are being met or exceeded.
10. Oversee daily staff performance, offering feedback and hands-on training to staff. Ensure alignment with The Joint's Patient Experience Assessment evaluations.
11. Optimize clinic software systems (Carbon/Advantage, Google Workspace, AXIS Reports, Learning Center) to improve task completion and performance reporting.
12. Oversee clinic financial operations, including cash deposits, chargebacks, and performance report analysis.
13. Ensure compliance with corporate policies and operational guidelines.
14. Monitor and track completion of the WC and DC daily checklists. Delegate tasks and ensure staff contribute to the office's presentation and overall success by utilizing measurable goals or completion metrics.
15. Contribute to clinic growth initiatives and oversee the implementation of new strategies to improve patient retention and overall clinic performance.

Requirements:

1. At least 2 years of experience in business-to-consumer sales and/or managerial roles, with a proven record of exceeding targets.
2. Experience in Front Desk Sales or previous Wellness Coordinator roles.
3. Excellent communication skills and handling difficult conversations with diverse audiences.
4. Strong interpersonal skills for building relationships and collaborating effectively.
5. Proven leadership experience in mentoring and encouraging staff.
6. Proven track record of high sales performance, particularly in the service industry, membership-based sales, and/or similar fields.
7. Willing to work weekends and adjust schedule as required.
8. Ability to work cross-functionally to achieve clinic goals.
9. Strong sense of urgency to meet and exceed objectives.
10. Excellent time management and prioritizing multiple tasks.
11. Must have a personal smartphone for communication between 7 a.m. and 8 p.m.
12. Available for on-call duties daily, except during approved time off.
13. Passionate about promoting maintenance healthcare.
14. Reliable vehicle and valid driver’s license required for travel.

Compensation is based on experience, ranging from $25–$30 per hour, with potential for performance bonuses. Benefits include medical and dental insurance, paid holidays, and a wellness plan.

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.