Office Manager / Sales & Service

Ace Handyman Services Cedar Rapids and Iowa City; Marion (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A local leader in property maintenance seeks a full-time Office Manager in Marion. Ideal candidates have substantial sales and customer service experience, and will support a small team with various administrative and customer-facing tasks. This role offers a competitive salary and a flexible, friendly work environment.

Benefits

401(k)

Paid time off

Tuition assistance

Regular performance reviews

On-the-job training

Qualifications

• Minimum 7 years of sales experience.
• Exceptional customer service skills.
• Outstanding communication skills (verbal & written).

Responsibilities

• Handle customer interactions and internal coordination.
• Support administrative functions in a fast-paced environment.
• Build rapport over the phone.

Skills

Sales experience

Customer service skills

Communication skills

Proficient in using technology

Organized

Tools

Service Titan software

Job description

Benefits:

• 401(k)
• Paid time off
• Tuition assistance

Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is looking for a full-time Office Manager with sales experience to serve as the key support for a small team in our Marion office.

Providing residential and commercial property maintenance and repair services throughout the corridor region, we seek an experienced professional to handle customer interactions, internal coordination, and administrative functions. This is not an entry-level position and requires sales and customer service experience.

Annual Pay Range: $40,000-$55,000, depending on skills and experience
What we offer:

• Regular performance reviews with opportunities for pay increases
• Competitive hourly pay + allowances + incentives = great compensation package!
• Friendly, supportive, and flexible environment = no evenings or weekends!
• Paid holidays and vacation
• 401(k) plan
• Skills development and career-growth opportunities
• On-the-job training provided

Job requirements: (Please do not apply if you don't meet these qualifications)

• Sales experience (minimum 7 years)
• Exceptional customer service skills / ability to build rapport over the phone
• Proficient in using technology
• Outstanding communication skills - verbal and written
• Basic math skills
• Energetic and self-motivated

Additional qualifications:

• Friendly, positive, customer-focused attitude
• Comfortable multi-tasking in a fast-paced, dynamic environment
• Organized and detail-oriented
• Clear communicator (verbal & written)
• Problem-solver
• Flexible, team player

Preferred Skills:

• Estimating experience
• Trades / Home Improvement / Construction industry background
• Accounting familiarity
• Service Titan software experience
• Social Media expertise
• Familiarity with general property terminology

Join our team and love your job again!