Office Manager/Receptionist (In-Office)

Golden Reserve; Detroit (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous time off policy

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Life Insurance

Job summary

Golden Reserve is seeking an experienced Regional Client Administrator to oversee its Detroit, Michigan locations. This in-office role will be based at Novi and Plymouth and blends receptionist duties with office management to support sales and operations.

You will handle client communications, manage regional office operations and filing, and provide outstanding service to clients while contributing to a growing financial services team.

Qualifications

• Two (2) years+ of administrative support experience with phone handling.
• Expertise in Microsoft Office including Teams.
• Excellent grammar, spelling, proofreading and communication skills.
• GRIT and ownership in a fast-paced office.

Responsibilities

• Oversee incoming and outbound client communications (phone, mail, email).
• Manage regional office operations and inventory to ensure client experience.
• Maintain client filing system and records with accuracy.
• Provide world-class customer service as part of sales and operations.
• Support regional seminars and company events when needed.

Skills

Administrative support

Phone support

Client communication

Grammar & proofreading

GRIT

Tools

Microsoft Office (Teams)

Job description

Description

Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to help oversee its locations in Detroit, Michigan. This role is in-office and will be based at our locations in Novi and Plymouth.

Description

Golden Reserve is seeking an experienced Regional Client Administrator (RCA) to help oversee its locations in Detroit, Michigan. This role is in-office and will be based at our locations in Novi and Plymouth.

Our RCA is a mix of a Receptionist and an Office Manager. Unlike other financial institutions, this is NOT just an administrative role - you are vital part of the sales and operational teams.

As an RCA, you would be responsible for (1) all incoming and outbound client communication and correspondence (phones, digital and traditional postage), (2) managing all internal operational aspects of your region’s office(s) (inventory and client experience), (3) maintaining our client filing system, and (4) providing world class custom service.

Our RCA Team is recognized as both the face and heart of Golden Reserve. They are responsible for delivering our first impression and being the point of contact for all client communications.

Golden Reserve’s unique approach to financial services is redefining financial planning - we hold monthly seminars that you would help support and have weekly TV & Radio Shows across Ohio - and it is working. We are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative financial service companies in the country.

What We Ask

• Client Service Excellence: Understanding that we are entrusted with the life savings of our clients is a huge responsibility, that we do not take lightly.
• Be The Heart: Ensure our Sales team is supported so that we can help more families - while being the compassionate front-line for our communication and client experience to our clients.
• Commitment: we know we must earn your trust, but we expect every recruit to be committed to our process and systems of managing client services and support to learn the GR-Way.
• Ownership: taking ownership and personal pride in the operational excellence and appearance of your office location(s), ensuring they have all the necessary items to deliver a world-class client experience.

What We Provide

• RCA Captains - you will have multiple dedicated supporting RCA Team Leaders that help you manage (1) workload and (2) policy and training needs.
• Competitive Salary - $55,000 - $65,000.
• Benefits - Generous time off policy, Health Insurance, Vision Insurance, Dental Insurance, 401(k), & Life Insurance.

WORK SCHEDULE

This role is in-office. Work hours are 8:30 am - 5:30 pm with a 1-Hour lunch. Must be available to work occasional evening hours to support our educational workshops, as needed. We pay overtime. This position is full-time in-office.

If you want to help us change the world of finance and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume.

BEFORE YOU APPLY - this is NOT a typical financial services position -to learn more about the RCA role, check out: A Day in the Life of an RCA. To learn more about how we are different, check out Expedition Retirement, to see if our mission is the right fit for you. (https://www.youtube.com/channel/UCwCkZujo5qfXawlLRNHbdnw)

You can also learn more at www.goldenreserve.com.

Requirements

What we need:

• Two (2) years+ of administrative support experience (must include phone support).
• Expertise in Microsoft Office (including Teams).
• Excellent grammar, spelling, proofreading and communication soft skills.
• GRIT - we built this company brick by brick on a blue-collar mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace.

Salary Description

$55,000- $65,000