Legal Services Office Manager/Receptionist

AlerStallings; Dublin (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Life Insurance

Generous time off policy

Job summary

AlerStallings is seeking an experienced Regional Client Administrator (RCA) for our Dublin, OH office. This role blends reception and office management, playing a vital part in sales and operations beyond typical administrative duties.

As an RCA, you will handle client communications, oversee regional office operations, maintain filing systems, and deliver world-class service, serving as the face and heart of our client experience.

Qualifications

• Two years+ administrative support experience (including phone support).
• Expertise in Microsoft Office, including Teams.
• Excellent grammar, spelling, proofreading and communication skills.
• GRIT — accountability, ownership, problem-solving and toughness.

Responsibilities

• Handle all incoming and outbound client communication and correspondence (phone, digital, and traditional postage).
• Manage internal operational aspects of the region’s office(s) (inventory and client experience).
• Maintain client filing system.
• Provide world-class customer service and be the face of the office.

Skills

Phone support

Grammar & proofreading

Communication skills

Tools

Microsoft Office (incl. Teams)

Job description

AlerStallings is looking for an experienced Regional Client Administrator (RCA) for our office location in Dublin. Our RCA is a mix of a Receptionist and Office Manager. Unlike other law firms, this is NOT just an administrative role - you are a vital part of sales and operational teams.

As an RCA, you would be responsible for (1) all incoming and outbound client communication and correspondence (phones, digital and traditional postage), (2) managing all internal operational aspects of your region’s office(s) (inventory and client experience), (3) maintaining our client filing system, and (4) providing world class customer service.

Our RCA Team is recognized as both the face and heart of AlerStallings. They are responsible for delivering our first impression and being the point of contact for all client communication.

AlerStallings' unique approach to legal services is redefining financial planning - we participate in weekly TV & Radio Shows across Ohio. And it is working, we are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative law firms in the country.

What we ask

• Client Service Excellence: Understanding that we are entrusted with legal planning for catastrophic and end of life situations is a huge responsibility - that we do not take lightly.
• Be The Heart: Ensure our Attorneys are supported so that we can help more families - while being the compassionate front-line for our communication and client experience to our clients.
• Commitment: we know we must earn your trust, but we expect every recruit to be committed to our process and systems of managing client services and support to learn the AS-Way.
• Ownership: taking ownership and personal pride in the operational excellence and appearance of your office location(s), ensuring they have all the necessary items to deliver a world-class client experience.

What we need:

• Two (2) years+ of administrative support experience (must include phone support).
• Expertise in Microsoft Office (including Teams).
• Excellent grammar, spelling, proofreading and communication soft skills.
• GRIT - we built this company brick by brick on a blue-copper mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace.

What we provide:

• RCA Captains - you will have multiple dedicated supporting RCA Team Leaders that help you manage (1) workload and (2) policy and training needs.
• Competitive Salary - $60,000 - $70,000.
• Benefits - Generous time off policy, Health Insurance, Vision Insurance, Dental Insurance, 401(k), & Life Insurance.

WORK SCHEDULE

Work hours are 8:30 am - 5:30 pm with a 1-Hour lunch.