Office Manager & Reception

Clayton Homes (New); Denver (CO); On-site; Full time

Job summary

An established industry player is seeking a First Impressions Coordinator to manage front desk operations and ensure a welcoming atmosphere. In this dynamic role, you will greet visitors, handle calls, and maintain an organized lobby, all while providing exceptional customer service. This position offers a comprehensive benefits package, including medical, dental, and tuition reimbursement, making it an attractive opportunity for those looking to grow in a supportive environment. If you thrive in a fast-paced setting and enjoy making a positive first impression, this role could be the perfect fit for you.

Benefits

Comprehensive benefits package

401K

Tuition Reimbursement

Home purchase discount

Vacation and Sick Leave

Short and Long Term Disability

EAP

Qualifications

• 2+ years managing a front desk in a corporate or customer-facing role.
• Strong customer service skills with attention to detail.

Responsibilities

• Manage front desk operations and provide excellent customer service.
• Answer calls, welcome visitors, and maintain lobby organization.

Skills

Customer Service Skills

Attention to Detail

Verbal Communication

Written Communication

Proactive Problem Solving

Education

High School Diploma

Notary Public Credentials

Tools

MS Office

Microsoft Teams

Job description

First Impressions Coordinator page is loaded

First Impressions Coordinator

Apply locations Denver, CO

Time type: Full time

Posted on: Posted 8 Days Ago

Time left to apply: End Date: May 3, 2025 (22 days left to apply)

Job requisition id: JR120163

What will you do in this role?

Manages the front desk by performing the following duties:

• Answers incoming telephone calls and forwards calls to appropriate team members or department.
• Answers questions about Oakwood and provides callers with address, directions, and other information.
• Welcomes visitors, determines the nature of business, and announces visitors to appropriate team members. Always offers a beverage to guests.
• Ensures lobby/front desk areas are in orderly condition and presentable to visitors.
• Schedules and/or updates meeting room calendars.
• Receives, sorts, and distributes mail, as well as prepares outgoing mail or courier services as requested.
• Maintains organization in the Café, Galley, and mailroom/supply room.
• Inventories, orders, and organizes supplies such as coffee, private label bottled water, office supplies, janitorial supplies, and lobby candy as necessary and upon request.
• Takes care of Oakwood Bucks to ensure team members receive points earned.
• Places flower orders on behalf of Oakwood for births, deaths, illnesses upon request.
• Notifies associates of deliveries at the front desk.
• Processes invoices to DocuWare for payment.
• Works with the onsite chef to coordinate breakfast/lunches in his absence.
• Super-files inventory for copier supplies and Toshiba monthly, or as needed. Communicates with Toshiba on maintenance/service issues.
• Performs other duties as needed.

Maintains compliance with all company policies and procedures.

You Have:

• Two plus years’ previous experience managing a busy front desk/reception area in a corporate environment, or similar experience in a customer-facing role.
• Requires a proactive, independent individual with strong customer service skills and high focus and attention to detail.
• Knowledge of MS Office – Word, Excel, Microsoft Teams, and Outlook.
• Demonstrated confidentiality in previous work.
• Good verbal and written communication skills, including the ability to communicate with internal and external customers.
• Familiarity with handling customer concerns, sometimes negative. Ability to remain professional in all interactions.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service and professionalism – ‘Director of First Impressions’.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to engage in a multi-cultural environment, often a buyer, homeowner, or trade partner is not fluent in English and there is a language barrier.

Notary Public credentials preferred or willingness to get credentials immediately after hire (online class).

You Might Also Have:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in-person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen, and speak clearly.

Benefits & Perks

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP.
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
• Home purchase discount.
• Tuition Reimbursement.
• Expected Salary: $26-$28/hour Annual Salary - This position is eligible for additional performance incentives in the form of quarterly bonus opportunity.

All benefits are subject to qualification and hire dates.

Business Unit - Oakwood Homes