Office Manager position in the Tallahassee market

Two Maids - Tallahassee; Springfield (IL); On-site; USD 38,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Office Manager to lead operations in the Tallahassee market. In this pivotal role, you will oversee all aspects of office management, from personnel decisions to customer satisfaction. Your leadership will ensure that the team delivers exceptional service while adhering to company standards. This full-time position offers a competitive salary and the chance to make a significant impact in a thriving environment. If you have a passion for management and customer service, this opportunity is perfect for you.

Qualifications

• 1+ years of managerial experience required.
• Must be proficient in public speaking and customer service.

Responsibilities

• Oversee daily operations and personnel decisions within the office.
• Ensure high levels of customer satisfaction and quality control.

Skills

Public Speaking

Customer Service

Sales Support

Basic Math Skills

Education

High School Diploma

College Degree (Preferred)

Tools

CRM Software

Two Maids Software

Job description

We are actively looking for a great candidate to fill an Office Manager position in the Tallahassee market!

Position Summary Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost control, employee retention, customer satisfaction and cleaning quality. Overall, this job title performs and/or monitors all day to day decisions within the Office Location.

Summary of Key Responsibilities

· Implementation and execution of The Complete Experience

· Embrace and adhere to TWO MAIDS & A MOP General Standards

· Understand completely all policies, procedures, standards, specifications, guidelines and training programs

· Oversee and administer all personnel decisions; including hiring, firing, disciplinary and motivational tasks.

· Directly involved in all training activities; including New Hire Orientation and field work inside a client’s home

· Provide high level customer service and oversee customer satisfaction throughout the Office Location

· Provide direct sales support via telephone, email and face to face interactions

· Provide scheduling and customer relations management (CRM) using Two Maids software package

· Report, distribute and monitor all Team Member compensation

· Collect, receive and deposit personal checks, cash and/or credit card payments

· Ensures quality control of all Team Members; including house cleanings and office functions

· Storage and organization of all Customer and Team Member records

· Monitor and manage cleaning equipment/supplies and office equipment/supplies

· Manage Information Technology (IT) infrastructure

· Provide on the ground marketing support involving direct contact with the local community

· Maintain and ensure office cleanliness

Job Requirements

· Must be 21 years of age or older

· Must be available for employment from 7:45 AM - 5:00 PM, Monday-Friday

· Must be able to communicate clearly and efficiently

· Must have a neat, safe and well maintained automobile

· Must be proficient in public speaking

· Must possess basic math skills related to bank deposits and payroll management

· Must possess high school diploma or higher

· College degree preferred but some college education can be accepted

· Must satisfactorily complete a nationwide criminal background check

Job Type: Full-time

Starting Salary: $38,000.00-45,000.00 /year plus Potential Bonuses Depending on experience

Job Location:

· Tallahassee, FL

Required experience:

· Managerial: 1 year