Office Manager of Workforce Development

VCCS; Virginia; On-site; USD 35,000 - 45,000; Full time

Job summary

Virginia Highlands Community College is seeking an Office Manager of Workforce Development to support enrollment and funding processes, handle registrations, and maintain accurate student records. This role requires strong communication and organizational skills and experience with enrollment workflows.

The position is full-time, on-site with comprehensive benefits. Prior experience in workforce development is desirable, along with proficiency in PeopleSoft and WES systems.

Qualifications

• Associate’s degree or equivalent experience in administrative support or office management.
• Knowledge of enrollment processes and workflows.
• Excellent oral and written communication, collaborative problem-solving, and organizational skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience supporting workforce training or noncredit programs is a plus.

Responsibilities

• Assist Workforce staff with enrollment of students into Workforce Development programs.
• Support registration of students for classes and processing of related payments and transfers.
• Serve as escalation resource for enrollment, funding, and eligibility issues.
• Create and manage course materials, rosters, and attendance sheets as needed.
• Maintain and verify course grades, credentials, and completion information in systems.

Skills

Associates degree

Office management

Microsoft Office

Communication skills

Customer service

Education

Associate degree

Equivalent experience

Tools

PeopleSoft

WES

Excel

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Working Title

Working Title Office Manager of Workforce Development

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 29600019

Agency

Agency Virginia Highlands Community College

Division

Division Virginia Highlands Community College (Div)

Work Location

Work Location Washington - 191

Hiring Range

Hiring Range $35,000-$45,000

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Flexibility to work 40 hours weekly within the hours of 8:00 a.m. to 5:00 p.m. Monday-Fridays.

Sensitive Position

Sensitive Position No

Virginia Highlands Community College serves our community by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future.

Job Responsibilities

• Assists the Workforce staff with enrollment of students into Workforce Development programs by guiding prospective students through enrollment and funding processes.
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions.
• Servies as an escalation resource for complex registration, funding, payment, and eligibility issues.
• Makes and assembles class materials, including rosters, attendance sign-in sheets., evaluations, instructor course packets, and related materials as needed.
• Responds to student concerns and complaints and assists with researching and resolving enrollment or operational issues.
• Submits completion-verification reports and other required information to government, professional, credentialing, and regulatory agencies.
• Enters and validates course grades, credentials, completion information, and other required student records.
• Documents enrollments, progress, and payment for FastForward, G3, FANTIC and other applicable funding programs.
• Serves as Workforce Development’s primary functional resource and subject-matter expert for WES .
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, discounts, series, certificates, and related information in WES .
• Maintains advanced knowledge of WES functionality, registration workflows, funding processes, reporting, and date requirements.
• Identifies WES Issues and coordinates resolution with appropriate college, VCCS , and vendor resources.
• Develops and maintains WES procedures and provides guidance and training to Operations staff and other Workforce Development employees as appropriate.
• Conducts data-quality reviews and coordinates correction of WES discrepancies.
• Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, credentials, funding and other performance measures.
• Communicates approved program, course, and schedule changes requiring website updates.
• Monitors alignment between WES and Workforce development website information and identifies discrepancies, outdated information, broken or ineffective registration pathways, and integration issues.
• Coordinates and tracks corrections with appropriate college and vendor resources and validates implementation of corrections affecting Workforce Development course information and registration processes.
• Monitors scheduled classes and provides enrollment and fill-rate information to the appropriate program staff.
• Serves as a senior operational resource to the Workforce Development staff.
• Cross-trains Operations staff in WES , registration, funding, and related procedures.
• Provides backup support for other registration and operational functions as needed.

THIS IS NOT A REMOTE POSITION

This is a full-time position with comprehensive benefits.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Associate’s degree and/or equivalent experience in administrative support and/or office management.
• Knowledge of the role of workforce development within the college community and the services provided.
• Knowledge of enrollment processes and workflows.
• Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills.
• Ability to support an environment of strategic continuous improvement.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong interpersonal skills to engage and provide support to students, instructors, staff, and other stakeholders.
• Ability to identify challenges, determine options, troubleshoot issues, and support timely resolution.
• Demonstrated ability to manage simultaneous tasks and projects to successful completion.
• Demonstrated commitment to community college philosophy and student success.
• Knowledge of workforce classes, FastForward career training, and other programs that could benefit prospective students.

Additional Considerations

• Proficiency with PeopleSoft student information system and/or Workforce Enterprise System ( WES ).
• Demonstrated proficiency with WES functionality, including course and class setup, registration workflows, data management, and troubleshooting.
• Experience in customer service and administrative support.
• Experience supporting workforce training, continuing education, or other noncredit educational programs.
• Experience administering FastForward, Workforce Credentials Grant, FANTIC , G#, third-party billing, or other workforce funding programs.

Operation of a State Vehicle Yes

Supervises Employees No

Required Travel Occasionally for training.

Posting Number CLS_4819P

Recruitment Type General Public - G

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date 10/26/2026

Job Close Date 11/09/2026

Agency Website www.vhcc.edu

Contact Name Tiffany VanBuren HR

Email [e-mail]

Phone Number 276-739-2425

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts

Optional Documents

• Other Document
• Certificate
• Unofficial Transcript 2
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)