Office Manager – NCPS (Full Time, Days)

Nicklaus Children's; Homestead (FL); Presencial; USD 52 000 - 78 000; Tempo integral

Resumo da oferta

Nicklaus Children's is seeking an experienced Office Manager for NCPS – Professional Services. The role ensures efficient operation of the main hospital campus and supports physicians, leaders, and staff across the specialty practices.

Responsibilities include budgeting, appointment optimization, front-end revenue cycle support, staff supervision, training, and ensuring compliance with hospital policies. Strong communication and organizational skills are essential for success in this high-demand

Qualificações

• 4 years of relevant office experience or 1 year with an Associate’s Degree or higher.
• Experience in medical office environment preferred.
• Strong supervisory and leadership abilities.
• Excellent communication and organizational skills.

Responsabilidades

• Oversee day-to-day operations of specialty practices and staffing.
• Monitor expenditures to support the annual budget.
• Optimize appointment slots and clinic utilization.
• Support front-end revenue cycle functions and billing processes.
• Ensure compliance with policies and maintain records and licenses.
• Hire, train, and develop office staff; supervise performance.

Conhecimentos

Supervisory experience

Time management

Communication skills

Decision making

Team building

Organizational skills

Formação académica

High school education or equivalent

Associate’s degree or higher

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Descrição da oferta de emprego

Office Manager – NCPS (Full Time, Days)-302132

Description

Job Summary

Responsible organizing and managing office operations and procedures in order to ensure organizational effectiveness and efficiency.

Job Specific Duties

• Achieves financial objectives by monitoring expenditures to support the annual budget.
• Responsible for optimizing appointment slots on physicians’ and other healthcare professionals’ appointment books (clinic and/or block utilization when appropriate), manages wait times.
• Responsible for oversight of the day-to-day operations of the specialty practices, ensuring the implementation of prescribed activities is carried out in accordance with specified objectives. Works closely with the employed physicians and other healthcare professionals, Directors, Practice Administrators, and other Office Managers. Identifies issues and escalates to appropriate Leader.
• Supports accounts receivable and accounts payable functions, processes invoices, and generally makes certain that the process runs smoothly.
• Oversees front-end revenue cycle functions such as scheduling appointments, obtaining and verifying authorizations, creating and/or maintaining medical records, monitoring document completion, consents and other documents are signed, collecting co-payments and outstanding balances at the time of service.
• Ensures adherence to department policies and procedures with Leader’s approval.
• Provides supervision to the operation and ensures the department is properly staffed.
• Leads, coaches, counsels, and evaluates employees on their job performance. Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors. Makes appropriate recommendations for corrective action, and carries them out. Consults with TM&E as needed. Responsible for hiring and orienting new employees and the growth and development of direct reports.
• Ensures office staff and procedures are handled effectively by providing training, coaching, and counseling. Provides in-service to staff.
• Reconciles and supports the maintenance of timecards and attendance monitoring. Ensures attendance related practices comply with Hospital policies.
• Assists the Leader in proposing changes to work methods and procedures to ensure economy and efficiency of operation of the department.
• Ensures staffing levels and skill sets are appropriate to support the daily operations of the practices across designated service lines.
• Monitors inventory of supplies and orders as needed. Reconciles and supports the inventory of supplies and reorders when necessary. Reconciles and supports the purchase order process as requested.
• Maintains personnel records, licenses, and permit renewals as needed for the office and/or NCHS. Maintains all clinic and personnel records, licenses and permit renewals. Ensures the practice meets all mandates (OSHA, HRS, medical waste, Nicklaus Children’s Hospital requirements, etc.) and maintains quality and performance improvements.

Qualifications

Minimum Job Requirements

• 4 years of relevant office experience (OR) 1 year of relevant office experience with an Associate’s Degree or higher

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Prior Office Manager experience preferred.
• Supervisory experience preferred.
• Decision making and time management skills.
• Excellent verbal and written communication skills.
• Human relations and team building skills.
• Able to handle multiple assignments, set priorities, and meet deadlines.
• Ability to represent department/function in a professional, courteous, and efficient manner.
• Ability to follow complex written or verbal instructions to solve complex problems.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Job

: Management

Primary Location

: Florida-Miami-Nicklaus Children’s Hospital – Main Hospital Campus

Department

: NCPS-PROFESSIONAL SERVICES-3100-490000

Shift

: Days

Job Status: Full Time