Office Manager (Montrose)

Colorado; Montrose (CO); On-site; USD 56,000 - 78,000; Full time

Job summary

A government agency is seeking a Driver License Office Manager in Montrose, Colorado. The ideal candidate will manage operations, oversee staff, and ensure quality customer service delivery. Applicants should have at least five years of experience in a supervisory role along with strong communication and leadership skills. This full-time position offers the opportunity to lead a key service in the DMV sector.

Benefits

Equitable culture

Diversity and inclusion support

Qualifications

• Five years of relevant experience in customer service supervision.
• Experience in a public-facing managerial role is required.
• Good communication and interpersonal skills are essential.

Responsibilities

• Oversee daily operations of the Driver License Office.
• Develop performance plans and conduct employee evaluations.
• Handle customer complaints and resolve issues.

Skills

Customer service management

Leadership

Conflict resolution

Communication skills

Education

Relevant education in Management or related field

Tools

Google Suite

Data entry software

Job description

Overview

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the state. Colorado citizens utilize identification, driver, and vehicle services at state and county offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. The DMV licenses and oversees private businesses and government organizations that provide driver and emission testing services. The division works with other state agencies to provide information and education to serve the public and encourage voluntary compliance.

Position

Driver License Office Manager Duties:

Duties include, but are not limited to:

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops new performance plans and conducts yearly, quarterly, mid-year, and final employee performance evaluations; discusses performance matters and prepares documentation.
• Adjusts resources and personnel as needed for maximum effectiveness.
• Handles and resolves customer complaints.
• Processes complicated or more difficult applications.
• Serves as floor lead, relieving employees for breaks; monitors workflow and employee schedules.
• Performs accounting duties such as daily deposits, reconciling cash/credit card receipts, verification of funds, and employee cashiering.
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods and may be required to travel to another DLO to assist with daily operations.

Check out our DMV video: 9isQWl9grYc

Residency and Classification

Residency Requirement: This posting is open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description: Technician V (H4M5XX)

Minimum Qualifications

Experience Only: Five (5) years of relevant experience in a public-facing customer service supervisor or managerial role including staff supervision and performance management.

OR

Education and Experience: A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service supervisor or managerial role to include staff supervision and performance management, equal to five (5) years. Document this experience in your application in detail, as it will not be inferred or assumed.

Preferred Qualifications

• Additional years of direct supervisory experience leading a workforce interacting with the general public
• Additional years of department management experience, establishing performance goals and evaluating workforce performance
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry and reporting skills, and proficiency with Google Suite
• Experience managing a retail store or business including overseeing staff scheduling, cash handling, and opening and closing the location
• Excellent customer service skills including de-escalation techniques and well developed written and verbal communication skills
• Driver License Fundamentals (DLF) Certified

Driver License Systems Fundamentals Certification (DLF) Requirement

Newly hired Office Manager will receive Driver License Fundamentals (DLF) training with regular DLF skill evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions to receive the minimum passing grade and earn DLF Certification.

Failure to achieve DLF Certification during the first year may result in removal from the position and possible termination of employment.

Competencies and Conditions

DOR Required Skills and Competencies: Good communication, interpersonal and people management skills; ability to multitask; handling confidential information; ability to work in high-stress environments; and the ability to assist customers.

Conditions of Employment: Employees are in a position of public trust and must operate with honesty, integrity, and public confidence.

As a condition of employment, all personnel must file applicable tax records and may undergo a pre-employment evaluation. Final candidates may require a background investigation and reference check. Some positions may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any employee who will drive a state-owned vehicle must maintain a safe driving record and a valid license prior to driving.

Additional Requirements and How to Apply

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be reviewed for workers with fleet responsibilities.

• Minimum Qualification Screening: A Human Resources Analyst will review work experience and duties in the online application to determine qualification. Only complete applications submitted before the closing date will be reviewed.

• Cover letters and resumes are encouraged but will not be accepted in lieu of the official online application. Attachments are not reviewed during the application process. Part-time experience will be prorated.

• Applicants must meet minimum qualifications to continue in the selection process. Do not say See resume or See attached statements.

• List employment history starting with the most recent job, including part-time, temporary, and volunteer work. If multiple jobs were held at the same organization, list each as a separate entry.

• Information must be accurate. Falsified information may disqualify you from consideration or lead to removal after hire.

• The eligible list from this posting may be used to fill additional vacancies.

Communication: Email will be used for status updates. Include a valid email address and ensure it accepts messages from state.co.us and [e-mail].

Legal and Compliance

Appeal Rights: Applicants removed from an employment list or the selection process may request a review by the State Personnel Director. Appeals must be filed in writing within ten (10) calendar days of notice.

For board rules and procedures, refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules, and Personnel Director's Administrative Procedures, Chapter 8.

Equity, Diversity, and Inclusion: The State of Colorado is an equal opportunity employer. The department provides reasonable accommodations for individuals with disabilities during the application process. If you require accommodations, contact [e-mail].

The department encourages candidates from all backgrounds and abilities to apply.

Submitting Applications

If not applying online, a paper application is available. Send to [e-mail] by the closing date. Paper applications must be received by the closing time.

Methods of Appointment: Appointment is from the eligible list, unless the appointing authority approves another method for a valid business reason.

Step Pay Program: Salaries must comply with the Step Pay Program guidance based on years of service in the current class series.