Office Manager- Lanham, MD

Helping Hands Family - Autism Services; Lanham (MD); On-site; Full time

Job summary

A leading company in autism services is seeking an Office Manager to oversee daily operations, coordinate staff, and ensure high customer satisfaction. The ideal candidate will have a Bachelor’s degree and leadership experience in a healthcare setting. Responsibilities include managing schedules, client interactions, and supporting clinic operations. Join a certified Great Place to Work and contribute to a dedicated team focused on providing exceptional care.

Benefits

Annual bonus

Medical, dental, vision benefits

401k with match

Disability insurance

PTO, holidays, family leave

Referral program

Career growth opportunities

Qualifications

• At least 3 years of leadership experience in a healthcare or clinical setting.
• Knowledge of customer service principles and medical terminology.

Responsibilities

• Oversee daily operations and coordinate staff schedules.
• Manage front desk activities and client interactions.
• Organize monthly team meetings and coordinate workflow.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Education

Bachelor’s degree in healthcare, business administration, or related field

Tools

Medical Databases

Job description

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Overview

The Office Manager is responsible for overseeing the day-to-day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly, all while maintaining high levels of customer satisfaction.

Additional Responsibilities

The Office Manager also coordinates:

• Department-level purchasing
• Policies and procedures to ensure compliance with company standards
• Supports clinic operations in collaboration with the Clinical Director
• Provides support for daily clinic activities
• Participates in performance management discussions as requested, with support from the Clinical Director and/or Lead BCBA

Company Highlights

HHF is Great Place to Work Certified in 2022, 2023, and 2024.

Responsibilities

Operational Management and Staff Coordination

• Supervise daily operations and coordinate staff schedules to ensure full coverage
• Oversee in-clinic orientation and track progress
• Support onboarding of new team members

Customer and Client Service

• Manage front desk activities including greeting visitors, coordinating client and family interactions, and handling phone communications
• Serve as initial escalation point for client and family inquiries, assisting with complex cases as directed by the Clinical Director

Scheduling and Resource Allocation

• Work with centralized scheduling to optimize client and staff schedules
• Adjust schedules and resources as needed

Meeting and Workflow Coordination

• Organize and facilitate monthly team meetings
• Coordinate workflow and operational changes with the Clinic Director

Team Member Administration

• Manage attendance records and ensure accurate timekeeping
• Handle onboarding and offboarding logistics, including device collection from departing staff

Other duties as assigned

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field
• At least 3 years of leadership experience in a healthcare or clinical setting
• Supervisory experience preferred
• Knowledge of customer service principles
• Experience with computer systems and medical databases
• Excellent communication skills
• Understanding of medical terminology and ABA terminology
• Strong organizational and time management skills

This role involves occasional lifting of items up to 25 pounds, prolonged standing, movement within the clinic, and working near children, including exposure to bodily fluids, odors, and noises.

Personality Traits

• Detail-oriented and highly organized
• Communicative and collaborative
• Dedicated to purposeful care

Performance Evaluation

Conducted by the Regional Director of Operations and Clinic Director.

Benefits

• Annual bonus
• $24-30/hr
• Medical, dental, vision benefits
• 401k with match
• Disability insurance
• PTO, holidays, family leave
• Referral program
• Career growth opportunities

All employment offers are contingent upon background checks and compliance with USCIS E-Verify. HHF promotes diversity and is an equal opportunity employer.