Office Manager - Ironton

WesBanco; Ironton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

WesBanco in Ironton, OH is seeking a Banking Center Supervisor to lead the daily operations, sales and service activities of the banking center. The role involves training staff, ensuring compliance, and driving results in a customer-focused environment.

You will work closely with the Banking Center Manager or District Manager to meet goals, mentor staff, and promote a strong sales culture while maintaining confidentiality and high standards of customer service.

Qualifications

• Minimum 1 year of banking experience preferred.
• Minimum 1 year of supervisor or leadership experience required.
• Minimum of 3 years of Cash Handling, Sales or Customer Service experience required.

Responsibilities

• Personally models the Bank's mission and standards.
• Assess financial needs of Banking Center clients and make appropriate recommendations.
• Promote a sales culture within the banking center.
• Demonstrate ability to sell and cross-sell Bank products and services.
• Manage day-to-day operations including audits, reports, cash items and control of over/short.
• Provide coaching and training to staff to identify referral opportunities.
• Schedule staff and conduct regular team meetings.
• Evaluate staff performance in coordination with higher management.

Skills

Customer service

Staff supervision

Sales promotion

Training staff

Operations management

Job description

Essential Functions

Excellent Customer Service

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Ironton Banking Center.,

Summary

Promotes a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Manager to meet desired goals and expectations. This person may be assigned to more than one office.

Essential Functions

• Excellent Customer Service
• Supervises banking center to ensure proper day-to-day sales, service and operations.
• Trains and develops the staff
• Assists Banking Center Manager or District Manager in promoting a sales culture

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
• Contributes to individual and team goals by promoting the sales culture within the banking center.
• Responsible for demonstrating strong ability to sell and cross-sell the Bank's products and services.
• Must be able to directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.
• Promotes a sales and service culture within the banking center and assists the Banking Center Manager or District Manager in ensuring that the retail staff receives proper coaching and training to identify referral opportunity.
• Must have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly.
• Ability to effectively and efficiently schedule the staff.
• Establishes and conducts regular sales and operational team meetings.
• Evaluates performance on a daily basis and assists the Banking Center Manager or District Manager during the evaluation process.
• Must have the working knowledge of all roles within a retail Banking Center.
• Provides continuous education of policies and procedures to the staff and ensures adherence to policies and procedures.
• Demonstrates sound judgment in decision making abilities.
• Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc).
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Supervisory Skills

• Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees.

Other Skills And Abilities

• Other responsibilities involve planning, assigning and directing work.
• Ability to successfully promote and generate all financial relationships through outbound calling, internal business development and building a loyal customer base.
• Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
• Must have strong product knowledge for the level of selling and cross selling performance expected with position.
• Must have excellent organizational skills and the ability to multi-task and to be flexible.

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Minimum Of 1 Year Of Banking Experience Preferred.

Minimum of 1 year of supervisor or leadership experience required.

Minimum of 3 years of Cash Handling, Sales or Customer Service experience required.