Office Manager (Hybrid-Cleveland OH)

Enterprises International LLC; Cleveland (OH); Hybrid; Full time

Job summary

An established industry player is seeking a proactive Office Manager to enhance their insurance claims adjusting business. This hybrid role involves creating a digital file management system for streamlined access to company and client files. Working closely with the CEO, you will thrive in a positive environment that values organization and professionalism. Ideal candidates will have strong project management skills, impeccable communication abilities, and experience in the insurance industry. Join a team that is dedicated to excellence and make a significant impact on the workflow and organization of a growing company.

Qualifications

• Strong project management and organizational skills are essential.
• Experience in the insurance and/or claims industry is preferred.

Responsibilities

• Establish and maintain filing systems for documents and customer accounts.
• Provide administrative support for the CEO and maintain client records.

Skills

Project Management

Communication Skills

Organizational Skills

Customer Service

Tech Savvy

Tools

CRM Software

Microsoft Office

Zoom

CCC

ClaimLeader

AdjustRite

Vista

Job description

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Enterprises International LLC(EI) seeks an experienced Office Manager (hybrid- Cleveland, OH) to provide data management, file organization, administrative, and professional customer service support for our growing insurance claims adjusting business. The role will begin with an important and foundational project for the business: to establish a digital file management system that organizes all company and client paper and digital files into a streamlined system for easy, remote access by EI staff and field agents.

This is a hybrid role. You will work remotely for the majority of your hours and on-site once weekly in our Cleveland, OH office. You will work directly with the CEO in a positive work environment that thrives on organization, professionalism, and proactiveness.

ABOUT US

Enterprises International LLC, established in 1995, is a leader in the automobile claims adjusting and insurance industry. Our team of experts helps companies and individuals navigate the aftermath of accidents with precision and professionalism, providing cutting-edge automobile damage appraisals, scene investigations, and reconstructions. We hold prominent business certifications including Ohio Minority Supplier Development Council (an affiliate of the National Minority Supplier Development Council) and we are recognized as a Cleveland Small, Minority, Local and Very Small Business (CSB, MBE, LPE, VSB).

Visit us at EnterprisesInternationalLLC.com

Are you our ideal candidate? Review the checklist below.

• You are proactive and have strong project management and organizational skills, operating with a high standard of excellence and organization in all endeavors.
• You have experience working in the insurance and/or claims industry.
• You have impeccable communication skills. You communicate clearly and professionally via phone, video, email, and written communications.
• You are tech savvy and enjoy learning and working with various technologies and apps.
• You are an experienced pro at working virtually.
• You are available to work during normal business hours. You will work on site in our Cleveland office a minimum of one day each week.
• You have your own computer/laptop with reliable internet access.

Administrative Tasks

• Establish and maintain paper and electronic filing systems for company documents and customer accounts. Ensure the paper and electronic filing systems are coordinated for optimal and consistent workflow.
• Establish and maintain CRM to track new customer contracts from intake to close.
• Maintain various company and client records and documents.
• Sort and triage mail.
• Maintain confidential and sensitive information.
• General administrative support for the CEO, as needed.

Client Service Tasks

• Maintain CRM to track new customer contracts from intake to close.
• Provide oversight of customer contract flow to ensure both EI appraisers and the customer complete their action steps on time.
• Customer service and troubleshooting on email and phone.
• Client intake (contracting, invoicing, follow-ups, and related).
• Maintain strong knowledge of the brand and its product and service offerings.
• Insurance claim/adjuster software: CCC, ClaimLeader, AdjustRite, Vista
• Microsoft Office
• Zoom

Estimated Hours Per Week: 10 - 15 hours/week

Competitive hourly rate ($14-17/hr based on experience and skills) with possibility for bonus after 90-day performance review.

Position to begin on or about June 1, 2025.

Interested in applying for this role?

To apply, please submit your résumé and a document with your responses to the questions below.

Please respond to each question in approximately 150–200 words. Be specific, and share real examples from past roles.

• Describe a time when you created or improved a filing or digital data management system. What tools did you use, what was the process, and how did it improve workflow or organization?
• What tools and software have you used to manage client records, track communications, or monitor project progress? Please name specific platforms (e.g., CRMs, document sharing tools, project management software) and how you used them.
• URL for your LinkedIn profile and/or personal website.

Please send your materials to [e-mail] , using the subject line: [Office Manager]: YOUR FIRST & LAST NAME

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Administrative
• Industries
• Vehicle Repair and Maintenance