Office Manager (HR, Finance, Admin)

SupportFinity™; Whittier (CA); On-site; Full time

Job summary

Join a mission-driven organization dedicated to enhancing the lives of seniors and caregivers. As an Office Manager, you will play a vital role in administrative support, care scheduling, and employee engagement. This dynamic position requires exceptional multitasking abilities and a compassionate approach to serving the elderly community. You'll manage HR documentation, payroll processing, and foster relationships with both staff and clients. If you thrive in a fast-paced environment and are passionate about making a difference, this opportunity is perfect for you. Embrace the chance to grow into management while contributing to a meaningful cause.

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Tuition Reimbursement

Competitive Pay

Paid Holidays

Retirement Savings Plan

Performance Incentives

Professional Development Opportunities

Career Growth Opportunities

Qualifications

• 2 years of fast-paced reception/administrative experience required.
• Comfortable using various online software for HR and payroll.

Responsibilities

• Provide administrative support and problem-solving for care scheduling.
• Onboard new employees and track performance evaluations.

Skills

Administrative Experience

Multitasking

Customer Service

Compassion for Elderly

Bilingual Spanish (Preferred)

Education

High School Diploma

Experience in Senior Care

Tools

Microsoft Office Suite

Google Workspace

Job description

Job Description

Loving Homecare is building a team around its mission: to help care providers and seniors thrive in worth and wellbeing.

As an Office Manager, you'll help advance our mission in two primary ways: administrative support & problem solving, and care scheduling.

Benefits & Perks

• Health Insurance (after 90 days for Full-Time Employees)
• Paid Vacation (80 Hours/ Year Full-Time & Part-Time positions)
• Paid Sick Leave (40 hours/ year)
• Tuition Reimbursement for Healthcare Careers (up to $5,250)
• Competitive Pay ($26.00 - $32.00 per hour)
• Paid Holidays
• Retirement Savings Plan
• Appreciation and Performance Incentives
• Professional Development Opportunities (CPR, Certified Dementia Practitioner, CNA certification)
• Opportunity for career growth into management

What You'll Get To Do

Human Resources

• Preparing documentation for employee performance counseling
• Preparing evaluations to support the employee performance review process
• Tracking and celebrating employee success
• Following-up on employee development goals and improvement plans
• Onboarding Newly Hired Employees
• Reviewing and maintaining "audit ready" employee certifications and records (CPR license, home care aide registration, training due dates, etc)
• Investigating & researching employee performance
• Planning and delivering employee engagement projects

Finance

• Reviewing and problem solving employee timesheet errors quickly
• Monitoring employee clock in/outs for errors, and ensuring wage and hour accuracy and compliance
• Preparing and processing payroll
• Follow-up on collecting invoice payments

Care

• Build trust and personal relationships with seniors and their families
• Getting to know all employees and clients so as to knowledgeably address their needs and concerns
• Answer phone calls & text messages from employees and clients
• Provide back-up scheduling assistance to Care Coordinators, ensuring that caregivers are staffed to work with all client shifts
• On-Call:
• It is expected that this employee will receive additional compensation to provide "on-call" support by answering phones as needed outside of normal office hours and resolving the reason for the call
• This would be for one weeknight per week, and alternating Sundays (24 hour period)
• Schedule caregivers with clients according to client schedule, care needs, and personality to meet or exceed client expectations
• Receive inbound phone calls from caregivers and clients and troubleshoot their needs
• Be the face of the company's mission and core values by participating in hiring, onboarding, and training new staff
• Maintaining organized and "audit-ready" employee files
• Build loyalty and trust with Home Care Aides and Care Management staff by communicating care delivery needs, concerns, and successes between both teams
• Be a careful detective to look for gaps in the care plan instructions for caregivers, and the changing needs of clients
• Participate in company operations and strategy leadership meetings, providing a voice to help shape growth and improvement of the organization
• An opportunity to grow into a career in care management

Job Requirements

• Administrative Experience: confident using various online software, Microsoft Office Suite, Google Workspace
• Comfort with working in a fast-paced, multi-task filled environment
• To deliver warm, engaging, and memorable over-the-phone experiences to employees and customers
• Familiarity with senior care (either professionally, or even personally with loved ones and relatives)
• Ability to participate in On-Call Rotation (1 weekday evening)
• A compassionate heart and interest in working to serve the elderly
• Desire to work for a mission-oriented company
• Pass California Livescan Background Check and TB Test Screening
• Eligible to work in the US
• (Bilingual Spanish Preferred, but not required)

Job Types: Full-time

Salary: $26.00-$32.00/hr per hour

Schedule

• Day shift (8:30a-5:30p) 5 days per week, plus
• One Weekday Evening On-Call Shift per Week
• On Call Sunday (8a Sun to 8a Mon) every other week

Experience

• Fast-paced reception/administrative experience (2 years)
• Experience with senior care or healthcare industry preferred

Work Location: In Person (Whittier, CA)

Only apply if you're confident in your ability to handle a fast-paced role.

If you prefer a slow-paced job with minimal task-switching, this position is not for you. However, if you excel at juggling multiple priorities while maintaining accuracy in HR documentation, payroll, and scheduling, we want you on our team! This role demands exceptional multitasking skills, strong attention to detail, and the ability to thrive in a dynamic environment.