Office Manager/Customer Service Manager

Good Wood Nashville; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Good Wood Nashville is looking for an experienced Office/Operations Manager to support growth and maintain a positive work environment. You will lead daily huddle calls, oversee human resources, coordinate finance, and manage vendor relationships across the showroom, woodshop, and lumber store.

You’ll help with onboarding, organize files, assist marketing with newsletters, track projects, and refine office processes to improve cost efficiency, working closely with the Founder & CEO.

Responsibilities

• Leads daily huddle calls.
• Sets tone for company culture and atmosphere.
• Assists with management of employees and coordinates performance reviews.
• Communicates with sales to coordinate delivery details of lumber sales and with our sister company.
• Develops onboarding packages and provides training materials.
• Greets customers upon showroom arrival and handles inquiries.

Job description

Good Wood Nashville was started by Dave Puncochar in 2012. Dave was trying to match 100-year-old wood floors in his East Nashville Victorian house and got frustrated by the process. He imagined he could build something better than what he found out in the marketplace, and so, Good Wood Nashville was born out of his garage! He began selling barnwood, reclaimed flooring and other reclaimed wood. Soon, people were asking Dave to make custom furniture from the old wood.

Our passion is beautiful wood.

5 Core Values:

• Good Southern Hospitality- We are warm and welcoming and friendly to all.
• Good Samaritans (We do what’s right when nobody else is there to do it or see it.)
• Good at Adapting (to customer’s needs & market needs)
• Good Teachers about wood (we should be the experts)

The team is committed to each other, and to having a fantastic work environment. We support one another and this is a positive place to work.

Summary:

Full Time. Salary. We are open Monday-Friday 7:30-4:30 and Saturdays 8-5. This will normally be Monday-Friday with occasional Saturdays as needed.

• Leads daily huddle calls
• Sets tone for company culture and atmosphere.
• Assists with management of employees, coordinates performance review meetings, and is the key leader of all human resources for the GW team
• Communicates with sales to coordinate delivery details of lumber sales as well as our sister company, a wood working company.
• Develops onboarding packages and provides necessary training and educational materials to streamline the learning curve for new hires
• Greets customers upon arrival in showroom
• Answers phones, checks voicemails and returns calls
• Communicates with customers around quotes, payment, contracts, timelines, etc.
• Manages Accounts Receivable Reports, and oversees collecting on projects
• Makes calls to vendors, suppliers, and customers as necessary
• Updates website as needed
• Maintains showroom appearance and pricing
• Purchases all office supplies as necessary
• Enters inventory and products & services from showroom, woodshop, and lumber store into QuickBooks
• Plans and executes trade shows, client events, employee events
• Works with Bookeeper on AP and AR
• Creates and helps manage reports (i.e. department profitability reports)
• Reconciles receipts, cash drawer and makes deposits
• Assists Marketing with newsletters, etc.
• Helps with inside sales and communication with customers on project timelines
• Organizes office and important business files (supplies, reports, etc)
• Grows and refines Good Wood Nashville’s office processes and operations to be efficient and cost effective
• Helps Founder & CEO with admin support as needed
• Oversees marketing efforts with Marketing team.
• Updates employee handbook & oversees onboarding logistics
• Project management and organization for large-scale custom projects
• Create and maintain SOP (Standard Operation Procedures) manual
• Supports CEO in the overall vision
• Weighs in on capital purchases and helps think through the financial implications of these purchases