Office Manager/Customer Liason

America's Swimming Pool; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading swimming pool service company in New York seeks a customer service specialist to manage communications, assist with billing, and support vendor management. Candidates should have at least one year of customer-facing experience, preferably in the swimming pool industry, and possess excellent communication skills. This role offers flexible work-from-home options and performance bonuses.

Benefits

Bonus based on performance

Opportunity for advancement

Training & development

Qualifications

• 1 year in customer-facing roles preferred, ideally in the swimming pool industry.
• Valid driver's license with a clean record.
• Stable home wifi and good cell service.
• Positive, diplomatic personality.
• Live within 30 miles of Westchester County, NY.

Responsibilities

• Manage customer communications and schedule jobs.
• Assist with billing and vendor management.
• Screen and interview potential employees.

Skills

Customer service skills

Effective communication

Team collaboration

Job description

Overview

ASP – America’s Swimming Pool Company is America’s premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing resort quality pool services. To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect. Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry.

Responsibilities

• Manage customer communications (phone calls, emails, and text messages) and schedule jobs.
• Assist with billing, accounts payables, and accounts receivables.
• Assist with vendor management.
• Assist in screening & interviewing potential employees.

We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):

• Acting with Integrity;
• Superior Knowledge;
• Passion for the Company;
• Customer Focus;
• Accountability and Discipline;
• Respecting Others;
• Excellence in ALL we do; and
• Safety First at all Times.

Requirements

• (1) At least 1 year of customer-facing responsibilities; swimming pool industry-related experiences preferred; and
• (2) a valid driver's license with a clean driving record.
• (3) a stable home wifi connection
• (4) a work location with good cell phone service.
• (5) a positive, diplomatic personality.
• (6) live full-time within 30 miles of Westchester County, NY (occasional in-person attendance required).

Bonus Potential

This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year or when certain pre-determined benchmarks are achieved.

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

Next Steps

If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position. We look forward to learning more about you as you go through our hiring process.

Flexible work from home options available.