Office Manager – Cumberland

PRP DIAGNOSTIC IMAGING; Cumberland (RI); On-site; USD 84,000 - 127,000; Full time

Benefits offered by this job

Discounted health insurance

Gym membership

State-of-the-art imaging practice

Professional development

Flexible working arrangements

Job summary

PRP Diagnostic Imaging’s Cumberland practice in Wentworthville seeks a proactive leader to guide a patient-focused administration and support team within a busy imaging environment.

You will partner with Radiologists, practice leaders, and the broader technical team to maximise bookings and revenue, manage patient enquiries and debts, and continuously improve processes through strong communication and problem-solving.

Qualifications

• Proven leadership experience in a fast-paced health services environment.
• Strong customer-service focus with patient-centric approach.
• Excellent communication and relationship-building with clinicians and staff.
• Aptitude for diagnosing and improving operational processes.
• Analytical problem-solving and data-driven decision making.

Responsibilities

• Lead and motivate the practice administration and support team.
• Manage patient flow, bookings, and revenue-related activities.
• Build relationships with Radiologists, practice leaders and the broader technical team.
• Oversee patient enquiries and debt management; escalate issues when needed.
• Identify process improvement opportunities and implement solutions.

Skills

Leadership

Team motivation

Customer service

Communication

Process improvement

Analytical thinking

Job description

• Leadership Position | 2-Year Max Term Contract
• Full-Time Position | Opportunity Due to Internal Secondment

About Us

At PRP Diagnostic Imaging, we take pride in staying at the leading edge of technology and innovation, delivering precise diagnostic imaging and expert reportingand outstanding patient care. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

With a network of more than 40 practices across Sydney, the Illawarra, the Central Coast, Newcastle and the Hunter, and the Central West of New South Wales, PRP Diagnostic Imaging provides a comprehensive range of diagnostic imaging services, ensuring our patients have access to advanced care close to home. As we continue to grow through new practices, expanded services and investment in leading technology, there has never been a more exciting time to join our team.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

Our Cumberland practice, located in Wentworthville, offers a comprehensive range of medical imaging services, including MRI, CT, Nuclear Medicine, Ultrasound, Mammo and procedural services. You will be responsible for leading and motivating a team that provides professional, patient-focused administration and support services within the practice. You will play an active role in managing patients and developing strong relationships with our Radiologists, practice leaders and the broader technical team to ensure that the practice runs smoothly to maximise bookings and revenue. You will assist with referring doctor enquiries and manage patient debt. You will identify opportunities to improve processes and act as the escalation point for issues.

This is an 2-Year Max Term contract opportunity due to an internal secondment. An immediate start is available.

About You

You must have outstanding leadership skills or potential and place excellent customer service at the heart of all you do. You must be compassionate in your approach and a great communicator, who possesses the ability to develop relationships with a wide range of stakeholders. Significant experience working in a fast-paced patient-centred environment is essential, together with business acumen particularly with regards to process optimisation. You must be analytical in your approach and have excellent problem-solving skills.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Opportunity to work in a state-of-the-art imaging practice
• Friendly, diverse and professional team
• Commitment to professional development and education
• Flexible and supportive working arrangements

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.