Office Manager - Colerain

Stock Yards Bank & Trust; Cincinnati (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Stock Yards Bank & Trust is seeking an Office Manager to lead and develop staff while overseeing day-to-day branch operations. You will manage customer relationships, open accounts, and handle loan processes in a fast-paced banking environment.

The role emphasizes consultative selling, regulatory compliance, and effective supervision to meet service goals. Strong communication, organizational, and supervisory skills are essential for success.

Qualifications

• High School Diploma or GED required; BS/BA in business-related field preferred.
• 3+ years of retail banking experience
• 1+ years of lending experience
• Graduate of Management Training Program or equivalent supervisory training

Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties such as processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building and motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Performance appraisals, staff development, disciplinary actions and scheduling
• Lead, exemplify and coach to the 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Skills

Team leadership

Communication skills

Organizational skills

Time management

Supervisory experience

Education

High School Diploma or GED

BS/BA in business-related field

Tools

Microsoft Word

Excel

Outlook

Job description

Job Title: Office Manager

FLSA Status: Exempt

Department: Retail

Hours of Operation: Varies by office location, Saturdays by rotation

General Job Summary

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Organizational Duties and Responsibilities

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
• Lead, exemplify and coach to 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Other Functions

• Responsible for customer relations including complaints and inquiries
• Responsible for office operational processes
• Represent the bank at community functions
• Other functions as required

Working Conditions

May work in an office, at a desk in a branch lobby and/or at a teller station when needed

Minimum Job Requirements

Education

High School Diploma or GED Equivalent required – BS/BA business related field preferred

Experience

• Graduate of Management Training Program or
• 3+ years of retail banking experience
• 1+ years of lending experience

Specific Skills

• Computer proficiency including Microsoft Word, Excel, Outlook, Etc.
• Ability to work in team environment and motivate others
• Proven supervisory experience helpful
• Professional appearance and demeanor
• Good communication skills – both written and verbal
• Organizational skills and time management
• Ability to adapt to a changing environment
• Demonstrate active listening skills
• Practical application of policies and procedures
• Ability to coordinate actions in relation to the actions of others
• Ability to foresee problems and develop solutions

Supervisory Responsibility

Will supervise and develop staff

Physical requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)