Office Manager - Centralized Service Department

Power Systems Electric; Rockville (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K

Health coverage

HRA fund

PTO

Holidays

Job summary

Power Systems Electric is seeking an Office Manager for its Centralized Service Department in Rockville, MD. The role is in-person, reporting to senior management and coordinating across multiple states. Salary ranges from $90,000 to $120,000 annually with comprehensive benefits.

The ideal candidate will oversee administrative functions, support service managers, manage work orders and invoices, and help implement FSM software and data workflows to improve efficiency and service delivery.

Qualifications

• 5+ years in a service-management or operations role.
• Experience with FSM SaaS platforms preferred.
• Strong Excel and Office 365 proficiency required.
• Experience supervising administrative personnel and coordinating service teams.

Responsibilities

• Oversee centralized administrative support for service managers and departments.
• Manage work orders, POs, invoices, permits, inspections, and data entry.
• Lead process improvements for FSM software, workflows, and data mapping.
• Collaborate with senior management to drive automation and efficiency.

Skills

FSM SaaS

Office 365

Leadership experience

Billing & invoicing

Data analysis

Dispatch & scheduling

Education

BA/BS degree

Tools

ServiceTrade

ServiceTitan

Job description

Employee Powered Since 1991

Office Manager – Centralized Service Department

Salary: 90,000 to 120,000 annually

Position is in-person; main Office located in Rockville, Maryland

Benefits - 401K, 100% Health Coverage, HRA fund, Paid Time Off (PTO), Holidays & more

About Us

Power Systems Electric Corporation (PSE) is a leading commercial electrical contracting company. Founded in 1991 with offices in Maryland, Virginia, and Florida. The business specializes in providing full-service commercial electrical installations, life safety, design-build capabilities, and 24/7 emergency services. Our services are specifically tailored for property managers, Homeowner Associations (HOAs), apartment buildings, and multi-residential communities across Maryland, Washington, D.C., Virginia, and Florida.

Job Scope

This position serves as an important & critical bridge point between senior management, service coordinators, field technicians, vendors, and customers across our Maryland, Virginia, and Florida operations.

Oversee centralized administrative support for our service managers, operational functions of service departments & the support unit in our multi-office, multi-state service operations. Support management with customer service, work order & PO management, invoices, permit and inspections, Miss U ticket management, estimates & data entry.

Works closely with senior management to develop, maintain, and continuously improve FSM (Field Service Management) software, SaaS platforms, system workflows, data mapping and management, program manuals, policies, and procedural standards.

Helps identify opportunities to utilize technology, automation, and AI tools to improve service administration and operational efficiency.

Qualifications

• Experience in commercial electrical, HVAC, mechanical, facilities, fire/life-safety, or another field-service environment is highly desirable.
• BA/BS degree in business administration, Accounting, Operations Management, or a related field preferred; equivalent professional experience will be considered.
• 5+ years of experience with FSM (Field Service Management) SaaS platforms, such as ServiceTrade or ServiceTitan, strongly preferred.
• Strong working knowledge of Microsoft Office 365, particularly Excel, is required. Dispatch, scheduling, and work-order management experience strongly preferred.
• Experience supervising service coordinators, dispatchers, or administrative personnel.
• Strong understanding of service billing, invoicing, purchase orders, accounts receivable, and related administrative processes such as Payroll and PTO.
• Demonstrated ability to analyze operational data, identify problems, and improve processes.
• Strong organizational skills with the ability to prioritize multiple competing demands in a fast-paced service environment.
• Strong problem-solving and decision-making abilities. Excellent written and verbal communication skills.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the firm's ongoing needs.

Must be authorized to work in the United States on a full-time basis for any employer.

Updated 9/24/2026