Office Manager - Behavioral Health - Univ. of New Haven - 12 months

Hartford HealthCare; West Haven (CT); On-site; USD 50,000 - 80,000; Full time

Job summary

Ein etabliertes Gesundheitsnetzwerk sucht einen Office Manager für die Verhaltensgesundheit, um die Effizienz und Effektivität der Büroabläufe zu gewährleisten. In dieser Schlüsselrolle sind Sie verantwortlich für die Leitung des Teams, die Verwaltung von Budgets und die Sicherstellung eines hervorragenden Kundenservice. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, in dem jeder Moment zählt. Nutzen Sie die Chance, Teil eines umfassenden medizinischen Netzwerks zu werden, das Innovation und Wachstum fördert und sich um die Karriereentwicklung seiner Mitarbeiter kümmert.

Benefits

Wettbewerbsfähiges Vergütungspaket

Karrierewachstumsmöglichkeiten

Technologische Innovationen

Gemeinschaftsbildung und Bildung

Qualifications

• Mindestens 3 Jahre Erfahrung in einer medizinischen/patientenorientierten Praxis.
• Führungserfahrung und starke Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Organisieren und Koordinieren von Büroabläufen und Ressourcen.
• Leitung der administrativen und klinischen Mitarbeiter.

Skills

Kommunikationsfähigkeiten

Führungserfahrung

Problem-Lösungsfähigkeiten

Kundenservice-Standards

Budgetmanagement

Teamarbeit

Education

Bachelor-Abschluss

Zertifizierung im Gesundheitswesen

Tools

Epic

Job description

Office Manager - Behavioral Health - Univ. of New Haven - 12 months

Join to apply for the Office Manager - Behavioral Health - Univ. of New Haven - 12 months role at Hartford HealthCare.

Location Detail:

300 Boston Post Rd West Haven (10600)

Shift Detail:

Monday - Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our team includes Medical Assistants, Physician Assistants, and more, offering primary care, urgent care, and over 30 specialties.

Job Description

The role is responsible for organizing and coordinating office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical, and problem-solving leadership on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding, and EMR functionality. Supervises administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance.

• Models efficient unit operation by scheduling work, resolving processing problems, collecting data to monitor progress, and managing workload.
• Develops and maintains office and departmental budgets and KPIs.
• Uses resources effectively to meet work group goals within budgets, recommending expenditures and reallocating resources as needed.
• Implements and monitors departmental goals and objectives.
• Analyzes needs and develops recommendations aligned with organizational strategy.
• Ensures staff communicate courteously and professionally with patients.
• Holds staff accountable for customer service standards and manages incidents appropriately.
• Conducts employee performance appraisals and reviews.
• Participates in hiring, onboarding, and ongoing staff training.
• Handles employee performance issues and disciplinary actions, involving the Practice Director as needed.
• Coaches staff for success in achieving objectives.
• Maintains staff schedules, processes attendance, and manages time off to minimize disruptions.
• Maintains positive customer service relationships and resolves conflicts.
• Facilitates effective communication within the team and with management.
• Promotes teamwork through timely communication with medical staff.

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• Minimum 3 years’ experience in a medical/surgical practice.
• Previous management or supervisory experience preferred.
• Epic experience preferred.
• Strong communication skills and leadership experience required.
• Ability to identify opportunities for quality and productivity improvements.
• Knowledge of age-specific patient needs (e.g., Pediatrics, Adolescents, Geriatrics) preferred.

We take great care of careers. Hartford HealthCare offers opportunities for growth, cutting-edge technology, breakthrough treatments, and community education. We provide a competitive benefits program to support work/life balance. Every moment matters — this is your moment.