Office Manager

Estia Health; Wyoming (OH); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Blue Light Card discounts

Novated leasing for vehicles

Job summary

Estia Health is seeking an Administration & Rostering support role to help ensure smooth daily operations across our aged care homes. You will collaborate with the Residential Aged Care Manager and site teams to keep rosters accurate and timely.

Key duties include assisting with staff recruitment, onboarding, and providing frontline service to residents, families, and staff. A background in Business Administration and strong data skills will help you excel in a fast-paced environment.

Qualifications

• Experience in rostering or scheduling in a care setting is preferred.
• Ability to manage fast-paced administrative tasks and deadlines.
• Proven customer service skills with internal and external stakeholders.

Responsibilities

• Maintain accurate rosters with close collaboration with managers.
• Assist with recruitment and onboarding of staff.
• Provide prompt customer service to internal and external customers.
• Proactively manage enquiries and convert to sales.
• Support billing, payroll and stocktake processes.
• Mentor Administration Officer and maintain records.
• Assist daily tasks for the Residential Aged Care Manager.

Skills

Roster management

Staff recruitment

Customer service

Data skills

Administration support

Education

Business Administration qualification

Tools

MS Office

Payroll/HR software

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager. Usually, your day will involve:

• Working closely with the Residential Aged Care Manager and home staff to maintain accurate rosters


• Assisting with staff recruitment and onboarding


• Providing prompt and friendly customer service to both internal and external customers


• Proactively managing the enquiries pipeline to successfully convert enquiries to sales


• Lending a hand with billing, payroll and stocktake


• Providing guidance and mentoring to Administration Officer


• Maintaining all record management systems


• Supporting our residential aged care manager in their daily tasks

You’ll also have:

• A real desire to make a difference in people’s lives


• A qualification in Business Administration or similar (ideally)


• A proven ability to work to deadlines and work in fast-paced environment


• Solid computer and data skills


• Previous experience in Aged Care (ideally)


• Previous experience in rostering (ideally)

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Benefits available

• Retail savings with the Blue Light Card


• Discounted car hire


• Employee Assistance Program for you and your family


• Free Wellbeing App to support your mental and physical health


• Novated leasing for vehicles


• Workplace banking support


• ACN membership discounts for nurses


• Discounted health insurance with nib health


• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

If you need assistance to participate in our application process, please let us know.

All shortlisted applicants will need to pass the required background checks.

During the influenza season, all staff are required to provide evidence of a current influenza vaccination.