Office Manager

ETS; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Volunteer time off (up to 8 hours)

Business Resource Groups (BRGs) for成长

Job summary

ETS seeks a highly organized Office Manager to oversee day-to-day operations of the Washington, DC office. The role ensures a seamless, safe, and high-performing workplace for executives and staff, while providing administrative support to senior leaders.

You’ll support executive operations, shape the experience of a globally connected office, and drive efficient administrative processes in a dynamic environment.

Qualifications

• 5+ years of office management or administrative experience.
• 3+ years of experience in a supervisor role.
• Bachelor’s degree preferred.
• High school diploma required.

Responsibilities

• Oversee daily operations of the office to ensure efficiency.
• Manage office supplies inventory and vendor relationships.
• Maintain office equipment and coordinate repairs.
• Supervise and support administrative staff.
• Provide executive support to senior management, including scheduling and correspondence.

Skills

Microsoft Office

Organizational skills

Communication

Leadership

Budget management

Confidentiality

Event planning

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Office management software

Budgeting tools

Job description

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

We are seeking a highly organized and proactive Office Manager to oversee day-to-day operations of our Washington, DC office. This role ensures a seamless, safe, and high-performing workplace for executives and staff, while also providing administrative support to senior leaders.

You’ll play a visible role supporting executive operations and shaping the experience of a dynamic, globally connected office.

Work Environment

• Based in our Washington, DC office supporting ~10–15 executives and visiting global leaders
• Primarily onsite (especially Tuesday–Thursday), with flexibility required based on executive schedules and events
• Occasional early or late hours to support meetings and office activities

The Office Manager will be responsible for overseeing the day-to-day administrative functions of the satellite offices. This role involves managing office resources, supervising administrative staff, coordinating office activities, and providing executive support to the management team. The ideal candidate is a proactive problem solver with exceptional organizational and leadership skills.

Primary Responsibilities

• Oversee the daily operations of the office to ensure efficiency and productivity.
• Manage office supplies inventory and place orders as necessary.
• Maintain office equipment and coordinate repairs or replacements when needed.
• Supervise and support administrative staff.
• Ensure team members adhere to company policies and procedures.
• Provide executive support to senior management, including scheduling meetings, preparing documents, and managing correspondence.
• Handle confidential information with discretion and professionalism.
• Assist with special projects and initiatives as directed by senior management.
• Assist with budget preparation and expense tracking.
• Process invoices and handle vendor relationships.
• Prepare financial reports and assist with audits as needed.
• Plan and coordinate company events, meetings, and training sessions.
• Manage logistics for events, including venue selection, catering, and material preparation.
• Oversee the setup and teardown of events.
• Ensure the office environment is clean, safe, and well-maintained.
• Liaise with building management and service providers for maintenance and repairs.
• Implement and manage office policies and procedures.
• Serve as the primary point of contact for internal and external communications.
• Distribute important information to staff and ensure clear communication channels within the office.
• Handle inquiries and resolve issues promptly and professionally.
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

Education & Experience

• High school diploma required
• Bachelor’s degree preferred
• 5+ years of office management or administrative experience
• 3+ years of experience in a supervisor role

Knowledge & Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and multitasking abilities
• Exceptional organizational and time-management skills
• Strong written and verbal communication skills
• High level of discretion and confidentiality
• Leadership and team management experience
• Financial acumen and experience with budget management
• Adaptable and able to thrive in a fast-paced environment
• Familiarity with office management software and tools
• Professional demeanor

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.