Office Manager

Phi Beta Kappa Society; Washington (District of Columbia); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Retirement plan

Job summary

Phi Beta Kappa Society in Washington, DC seeks an Office Manager to oversee the Dupont Circle office, supporting staff, members, visitors, and vendors.

You will coordinate operations, facilities, administrative processes, and visitor services to ensure smooth daily functions. The role requires high organization, discretion, and strong customer service.

Qualifications

• Experience in office management and facilities operations.
• CRM experience a plus (iMIS, Zendesk or similar).
• Strong organizational and communication skills.

Responsibilities

• Coordinate mail, deliveries, and packages; route items as needed.
• Support onboarding logistics for DC-based staff; manage access and workspace setup.
• Oversee vendor relationships, maintenance requests, and building inspections.

Skills

Office management

Facilities operations

Project coordination

Tools

iMIS

Zendesk

Job description

Are you a highly organized, service-oriented professional who enjoys creating a welcoming, efficient, and well-run workplace? Phi Beta Kappa is seeking an Office Manager to oversee the day-to-day operations of our Washington DC office while supporting a positive and productive experience for staff, members, visitors, and vendors.

In this multifaceted role, you will coordinate office operations, facilities management, administrative processes, and visitor services to ensure the organization runs smoothly each day.

The successful candidate is highly organized, exercises sound judgment and discretion, manages multiple priorities with ease, and takes pride in supporting Phi Beta Kappa's mission through exceptional operational excellence and customer service.

Position Title: Office Manager

Department: HR, Finance & Operations

Reports To: Director and Assistant Director of HR, Finance & Operations

Status: Full-time, Exempt

Location: Dupont Circle, Washington DC - in person required

Administrative & Operational Support

• Coordinate all incoming mail, courier deliveries, and packages, routing materials appropriately and identifying urgent items.
• Manage outgoing mail and shipping needs for staff while maintaining the organization’s shipping accounts and postage meter.
• Provide administrative and financial support, including expense reporting, cash receipting, and payables.
• Assist with building insurance renewals and annual reporting requirements, including District of Columbia income and building expense reports and other annual reports.
• Support onboarding logistics for Washington, DC-based employees, including building access, workspace preparation, and other office-related needs.

Communication & Data Management

• Help members navigate questions, find answers, and connect with the right staff partners—ensuring that every interaction reflects the excellence and spirit of Phi Beta Kappa.
• Support membership operations by maintaining accurate member records, assisting with database management, and responding to member inquiries while ensuring data integrity.
• Craft clear, accurate, and timely responses to a wide range of inquiries—ensuring every interaction reflects professionalism and care.
• Maintain the organization’s office calendar, including building events, meeting schedules, parking coordination, and other office-wide activities.
• Communicate office updates to staff, including weather-related closures and other important operational announcements.

Office Environment & Facilities

• Serve as the primary point of contact for building management, coordinating office access, maintenance requests, and facility-related needs.
• Foster a clean, organized, and welcoming office environment by maintaining common areas, kitchen spaces, and shared workspaces.
• Manage office supply inventory and purchasing, ensuring essential supplies are readily available while maintaining cost-effective ordering practices.
• Coordinate with vendors and service providers—including cleaning services, landscapers, snow removal, equipment maintenance, and other contractors—and work closely with the Finance & Operations team to track invoices, contracts, and service agreements.
• Coordinate building inspections, oversee follow-up items, and ensure timely resolution of maintenance and compliance needs.
• Welcome visitors, provide orientation to the office, direct them to meeting locations, and coordinate with staff to ensure an exceptional guest experience.

Who You Are

• Detail-oriented and committed to delivering high-quality work with accuracy and consistency and successfully managing multiple priorities.
• Service-oriented, approachable, and committed to creating a positive experience for colleagues, members, guests, and vendors.
• Proactive, resourceful, and comfortable anticipating needs, solving problems independently, and improving processes.
• Adaptable and flexible, with the ability to thrive in a dynamic environment and take on responsibilities beyond the core job description when needed.
• Enthusiastic about supporting Phi Beta Kappa's nonpartisan mission to champion the liberal arts and sciences.
• An excellent communicator who writes and speaks with professionalism, diplomacy, and clarity.

Preferred Qualifications

• Experience in office management, facilities operations, property management, or project coordination.
• Experience with iMIS, Zendesk, or similar customer relationship management (CRM) and support platforms is a plus.

Why It Matters

This position plays a vital role in creating an organized, welcoming, and efficient workplace that enables Phi Beta Kappa's staff and leadership to do their best work. By overseeing office operations, facilities, administrative processes, and the visitor experience, the Office Manager helps ensure the Society operates with professionalism, responsiveness, and excellence.

The anticipated salary is in the range of $65,000-70,000 depending upon experience.

The Phi Beta Kappa Society offers excellent benefits, including medical, dental, vision, and retirement. The national office of Phi Beta Kappa is in the heart of Dupont Circle in Washington, D.C.

About The Phi Beta Kappa Society

The Phi Beta Kappa Society, the nation's most prestigious academic honor society, champions education in the liberal arts and sciences, fosters freedom of thought, and recognizes academic excellence.

The invitation to join Phi Beta Kappa is widely recognized as a mark of distinguished accomplishment. Every year, working with dedicated volunteer leaders at chapters at over 290 U.S. colleges and universities, we welcome over 20,000 new students to membership. With well over 700,000 members worldwide, we engage this member network through innovative national and virtual programming as well as local activity with more than 40 alumni associations.

Through the work of a dedicated team in the national office in Washington, D.C., we create diverse opportunities for volunteer-led programs, networking, and lifelong learning, as well as champion the arts and sciences in higher education and in communities across the country.

For more information about The Phi Beta Kappa Society, visit www.pbk.org.

The Phi Beta Kappa Society is an equal opportunity employer.

To apply, please send resume and cover letter to [e-mail].

All materials should be in a single pdf file titled “Office Manager, applicant’s last name” (e.g., Office Manager, Jones).

Applications will be considered on a rolling basis until a successful applicant is found.