Office Manager

Briphen LLC; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Briphen LLC in Tempe, AZ is looking for a customer service representative to work in our office full-time from 8:00am to 5:00pm. The role emphasizes helping clients, selling suitable services, and building lasting relationships.

You should be tech-savvy, highly organized, and quick to learn multiple tools. A cheerful, empathetic attitude with excellent communication is essential, along with calm problem-solving under pressure.

Qualifications

• Must be able to work full-time (40 hours) from 8:00am–5:00pm.
• Office-based role in Tempe, AZ.
• Experience in CSR and sales.
• Able to quickly learn multiple software tools.
• Excellent verbal and written communication.
• Out-going, upbeat, customer-focused attitude.
• Highly organized with strong attention to detail.
• Remains calm in stressful situations.
• Strong problem-solving abilities.

Responsibilities

• Answer incoming calls from existing and new clients.
• Recommend service offerings that fit client needs.
• Book services and schedule appointments.
• Collect payments from clients.
• Assist in onboarding new clients.
• Build and maintain client relationships.
• Respond to calls, emails, and texts promptly.
• Coordinate cleaners’ schedules.
• Assist technicians with client needs.
• Keep client profiles updated.
• Support problem-solving for field issues.
• Dispatch vendors and field support.

Skills

Tech-savvy

Customer-focused

Phone skills

Communication skills

Organized

Attention to detail

Calm under pressure

Problem-solving

Job description

Job Description

Job Requirements

• Able to work in our office in Tempe
• Able to work Full-Time (40hrs) from 8:00am-5:00pm
• Able to quickly learn multiple software tools - ‘tech-savvy
• Upbeat, empathetic, cheerful, customer-focused attitude
• Amazing phone skills
• Highly organized with strong attention to detail
• Strong verbal and written communication skills
• Ideal Candidate
• CSR type experience
• Sales experience
• Industry knowledge is a plus!
• Remains calm in stressful situations
• Able to independently problem-solve

Typical Job Duties

• Answering incoming calls from existing and new clients
• Expertly recommending service offerings that fit the client’s needs
• Booking services
• Collecting payments
• Assisting in onboarding new clients
• Building client relationships
• Responding to calls, emails, and text messages in a timely manner
• Assisting in coordinating cleaners’ schedules
• Assisting techs with their assigned clients
• Keeping client profiles updated
• Assisting in problem-solving when field issues arise
• Dispatching vendors and field-support

Company Description

Family owned and operated. Focusing on our culture and quality of service

Family owned and operated. Focusing on our culture and quality of service