Office Manager

Talentify; Spokane (WA); On-site; USD 55,000 - 115,000; Full time

Job summary

Spokane Eye Clinic, part of Prism Vision Group, seeks an Office Manager to run daily operations in Spokane, WA. You will oversee staff, financials, scheduling, and compliance to ensure smooth patient flow and policy adherence.

The role emphasizes leadership, process improvements, and staff development in a fast-paced medical office environment. Experience in healthcare management is required.

Qualifications

• Must have 3+ years in a healthcare office management role.
• GED required; BA/BS preferred.
• Experience with HIPAA, OSHA, and regulatory compliance.

Responsibilities

• Manages day to day practice operations; administers policies and procedures.
• Oversees office financials and promotes efficient use of resources; petty cash reconciliation.
• Oversees staff scheduling, time and attendance including vacations and time off.
• Interviews, hires and trains new employees as necessary.
• Ensures staff understand job requirements and proper use of facilities and equipment.
• Conducts annual employee performance reviews and coaching.
• Facilitates regular staff meetings and promotes customer service.
• Maintains accurate filing and organization of patient accounts/demographics.
• Ensures compliance with HIPAA, OSHA and other regulations.
• Interacts with staff, physicians, patients and stakeholders; pursues education.

Skills

HIPAA compliance

MS Office suite

Communication skills

Organizational & time-management

Staff mentoring & leadership

Policy adherence

Education

GED

BA/BS degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

This exempt role is located at the Spokane Eye Clinic, South Hill/Downtown office, Spokane, WA, which is part of Prism Vision Group.

Compensation Range: $55,431.64 - $115,127.25/Annual (Dependent on Experience)

The Office Manager is responsible for managing daily operations of the office, personnel management and ensuring policies and procedures are followed. The Office Manager leverages administrative and clinical knowledge to coordinate efficient operations management.

ROLE AND RESPONSIBILITIES

• Manages day to day practice operations; administers policies and procedures.
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED). BA/BS degree preferred
Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

KNOWLEDGE/SKILLS/ABILITIES

• Experience supporting compliance with organizational policies, procedures and systems
• Advanced knowledge of HIPAA guidelines, practices and procedures
• Knowledge of medical practices, terminology, and reimbursement policies
• Solid computer skills – MS applications required (Word, Excel, PowerPoint)
• Outstanding written and oral communication skills; ability to communicate clear expectations
• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities
• Skill in evaluating the effectiveness of existing methods and procedures
• Skill in operating a variety of office equipment and computer programs
• Demonstrated ability to mentor and support the professional development of staff members
• Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity
• Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED). BA/BS degree preferred
Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

KNOWLEDGE/SKILLS/ABILITIES

• Experience supporting compliance with organizational policies, procedures and systems
• Advanced knowledge of HIPAA guidelines, practices and procedures
• Knowledge of medical practices, terminology, and reimbursement policies
• Solid computer skills – MS applications required (Word, Excel, PowerPoint)
• Outstanding written and oral communication skills; ability to communicate clear expectations
• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities
• Skill in evaluating the effectiveness of existing methods and procedures
• Skill in operating a variety of office equipment and computer programs
• Demonstrated ability to mentor and support the professional development of staff members
• Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity
• Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens

ROLE AND RESPONSIBILITIES

• Manages day to day practice operations; administers policies and procedures.
• Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash
• Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.
• Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary
• Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment
• Conducts annual employee performance reviews; provides ongoing coaching and mentorship
• Facilitates regular departmental and office staff meetings
• Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis
• Manages accurate filing and organization of patient accounts/demographics
• Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)
• Regularly interfaces with staff, physicians, patients, and other stakeholders
• Keeps abreast of industry best practices and pursues continued education
• Performs other duties as assigned