Workplace Experience Lead

Pylon; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401K

Unlimited PTO

Food in the office

Fun team offsites and events

Job summary

Pylon is seeking an Office Manager in San Francisco to support our founders and ensure smooth office operations. This role requires someone who is proactive, detail-oriented, and organized.

You will manage day-to-day operations, coordinate events, and assist with administrative tasks. The position offers a salary between $110,000 - $130,000, alongside benefits like medical insurance and unlimited PTO.

Qualifications

• Excellent written and verbal communication skills required.
• Proactive approach and attention to detail are essential.
• Experience in an administrative, office coordinator, or similar support role is a plus.

Responsibilities

• Support culture initiatives, off-site planning, and conferences.
• Manage office supply inventory and facilities operations.
• Serve as the primary point of contact for visitors and office requests.
• Coordinate food services including breakfasts and catered lunches.
• Assist with scheduling and administrative tasks for co-founders.
• Partner with Operations Manager on cross-functional initiatives.

Skills

Excellent written and verbal communication

Attention to detail

Proactive and resourceful

Friendly and engaging personality

Education

Bachelor's degree or equivalent practical experience

Job description

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 1500 B2B companies trusting Pylon to power their customer support and success.

About the role

As the Office Manager, you’ll play a key role in supporting our founders and keeping our San Francisco office running smoothly. We're looking for someone who's proactive, detail-oriented, and highly organized.

This is a fully in-person role; we do not offer remote or hybrid options.

What you will do

• Support our culture initiatives including team off-site planning, events, & conferences
• Manage office supply inventory, vendor relationships, and day-to-day facilities operations
• Serve as the primary point of contact for visitors, deliveries, and office-related requests
• Coordinate F&B, including weekly breakfasts, daily catered lunches, and kitchen restocking
• Assist with administrative tasks, scheduling, and general support for Pylon’s Co-Founders
• Partner with the Operations Manager to support cross-functional initiatives as needed

What we’re looking for

• Bachelor's degree or equivalent practical experience
• Excellent written and verbal communication
• Friendly and engaging personalityResourceful, proactive, and attention to detail

Nice to haves

• Experience in an administrative, office coordinator, or similar support role
• Experience working at a startup

Compensation and benefits

• The salary range for this position is $110,000 - 130,000, based on experience
• Medical, Vision, Dental insurance
• 401K
• Unlimited PTO
• Food in the office
• Fun team offsites and events (which you'll play a role in planning)

More about Pylon

Traction: We have hundreds of paying customers and are growing fast.

Funding: $51M total raised, Series B - backed by a16z, General Catalyst, & Y-Combinator

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!