Office Manager

Rollins, Inc.; Macon (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Employee discounts

Paid vacation

Job summary

Bug House Pest Control in Georgia is seeking a Customer Service Representative/Office Manager to serve as the critical link between customers and service professionals. You will help maintain smooth operations, supervise branch staff, and support growth with training and coaching.

This role offers a competitive salary and a comprehensive benefits package, including a 401(k) with company match. Join a team focused on making homes safer and lives better through excellent service.

Qualifications

• 2 to 4 years of experience with Bug House Pest Control in operational roles.
• Strong knowledge of Bug House systems and software (Pest Pac, Teams, SharePoint, Outlook).
• High school diploma or equivalent required.

Responsibilities

• Reflects our Mission: Protect, defend and enhance the homes and lives of each client.
• Supervises office staff and office procedures, while reporting and tracking productivity.
• Create a culture of learning, which coaching both current and new CSR staff members.
• Handles customer complaint escalations for the branch.
• Produces/Manage branch production reports.
• Manages branch collections - credits and cancels accounts.
• Participates in branch office staffing process with HR and Service Center Operations Manager.

Skills

Customer service mindset

Operations experience

Team collaboration

Education

High school diploma or equivalent

Tools

Pest Pac

Teams

SharePoint

Outlook

Job description

Overview

Ready for your next career opportunity? Look no further, Bug House is looking to hire you! As part of the Bug House Pest Control team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader. We need your Next-Level Service Mindset at Bug House! As part of the Bug House Pest Control team, you’ll be critical in helping our customers feel we’ve delivered on our promise. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. You’ll receive all the tools you need to succeed. Plus, if there’s one thing we know at Bug House Pest Control, it’s that pests keep coming back, and that makes our industry recession resistant. No pest control experience is necessary, and you don’t have to love bugs. You just have to love making people feel safe in their homes and we’ll provide the training!

Responsibilities

With Bug House, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Why you will love being an Office Manager at Bug House Pest Control:

• A role that matters: As a Customer Service Representative, you’ll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly!
• Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Making a difference: It’s not just about solving pest problems - it's about making people's lives better. As part of our team, you’ll help create healthier living and working environments.

What Your Job Duties Will Include:

• Reflects our Mission: Protect, defend and enhance the homes and lives of each client
• Supervises office staff and office procedures, while reporting and tracking productivity
• Create a culture of learning, which coaching both current and new CSR staff members
• Handles customer complaint escalations for the branch
• Produces/Manage branch production reports
• Manages branch collections - credits and cancels accounts
• Participates in branch office staffing process with HR and Service Center Operations Manager

What We Offer:

• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Bug House Pest Control?

Our company vision is to become a leader in the Georgia pest control services industry through training, technology, and service. The Pest Management Industry is growing - and is a recession resistant line of business Bug House is financially stable and growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Ideal Candidate:

• 2 to 4 years of experience with Bug House Pest Control; including experience in operational functions
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Bug House Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

BHPC is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer