Office Manager

H Cap Connect, LLC; Erie (Erie County); On-site; USD 54,000 - 66,000; Full time

Job summary

H Cap Connect, LLC in Erie, PA is seeking a proactive, hands-on support professional for a small, independent wealth management practice. This on-site role involves supporting the advisor, coordinating the office, and interacting with clients while assisting with marketing and events.

You will ensure follow‑ups are completed, maintain records, and utilize Salesforce to organize client information and workflows. The right candidate is organized, autonomous, and ready to grow with the practice.

Qualifications

• Excellent communication and interpersonal skills.
• Professional phone presence and client-facing poise.
• Ability to organize work, prioritize needs, and follow through.
• Proactive, resourceful, and comfortable solving problems.
• Independent, with willingness to take ownership.
• Ability to learn new systems and technology.
• Strong computer skills; Salesforce experience is a plus.
• Team-oriented with a flexible, multi-hat mindset.
• Prior admin/office coordination or client service experience preferred.
• Ability to pass a FINRA/SEC background check.

Responsibilities

• Serve as a professional client and partner contact.
• Coordinate calendars, meetings, and day-to-day office activity.
• Prepare materials, meetings, and follow-ups; maintain records.
• Utilize Salesforce for client information and workflows.
• Track open items and ensure commitments are completed.
• Assist with marketing, events, and client communications.
• Help create repeatable processes for marketing and service tasks.

Skills

Communication

Phone presence

Organization

Proactivity

Independent work

Learning systems

Tech-savvy

Salesforce familiarity

Team player

Problem-solving

Background check compliance

Tools

Salesforce

Job description

Wealth Management Practice – Erie, Pennsylvania
On-site

About the Opportunity

A growing independent wealth management practice is seeking a proactive, resourceful professional who enjoys taking ownership, creating order, and keeping a busy office moving forward.

This is a hands‑on role in a close‑knit, small‑business environment where no two days will look exactly the same. You'll support the advisor, help coordinate the office, interact with clients, assist with marketing and events, and make sure important details and follow‑ups don't fall through the cracks.

The right person is organized without needing everything perfectly mapped out in advance. You can assess what needs to happen, determine priorities, and get started. You're comfortable figuring things out, adjusting when priorities change, and creating a process when one doesn't already exist.

If you're often the person people turn to and say, “Can you take care of this?” — and your natural response is “I've got it” — this may be the right opportunity for you.

What You'll Do

This role combines client service, office coordination, administration, and marketing support.

Client Service & Office Coordination

Serve as a friendly, professional point of contact for clients and business partners.

Coordinate calendars, appointments, client meetings, and day‑to‑day office activities.

Prepare materials and assist with meeting preparation and follow‑up.

Maintain client records and documentation.

Utilize Salesforce CRM to organize client information, workflows, and follow‑up activities.

Track open items and proactively make sure commitments are completed.

Anticipate administrative needs and take action without waiting for constant direction.

Help create an organized, welcoming, high‑touch experience for clients.

Manage routine office responsibilities, including incoming and outgoing mail and general office coordination.

Marketing & Practice Development

Assist with social media and marketing initiatives, including LinkedIn and Facebook content.

Coordinate client appreciation activities, networking events, and other practice events.

Support marketing campaigns, holiday outreach, and client communications.

Help execute quarterly goals related to practice growth and client engagement.

Keep marketing activities organized and moving from idea to execution.

Help establish repeatable processes for recurring marketing and client‑service activities.

What Makes Someone Successful Here

The person who thrives in this role will naturally:

Take ownership of responsibilities and follow them through to completion.

Create structure and organization around multiple moving pieces.

Be comfortable figuring out the next step when instructions aren't perfectly defined.

Determine which details matter most without getting bogged down in every detail.

Shift priorities when something urgent comes up without losing track of everything else.

See something that needs to be done and take initiative.

Follow established processes while also recognizing when a new or better process is needed.

Keep other people on track through proactive communication and follow‑up.

Enjoy variety and be comfortable wearing multiple hats.

Balance consistency with the ability to adapt as the practice grows.

Communicate confidently and professionally with clients.

Enjoy being the person who helps keep the office and the advisor organized and moving forward.

What We're Looking For

Strong communication and interpersonal skills.

Professional and confident phone presence.

Demonstrated ability to organize work, prioritize competing needs, and follow through.

Resourceful, proactive approach to problem‑solving.

Comfortable working independently and taking ownership.

Ability to learn new systems and technology.

Strong computer skills; Salesforce experience is a plus.

Positive, team‑oriented approach and willingness to pitch in where needed.

Prior administrative, office coordination, client service, or customer‑facing experience preferred.

Ability to pass a FINRA/SEC background check.

The Person We're Looking For

You don't need someone standing over you telling you what to do next.

When several things need attention, you naturally prioritize, organize, and start moving them forward. If something changes during the day, you adjust. If there's no established process, you're comfortable figuring out a practical way to get it done.

You're organized, but you don't organize simply for the sake of organization. You create structure so things happen.

You're also comfortable being part of a small business. Sometimes that means helping a client. Sometimes it means preparing for a meeting, coordinating an event, updating Salesforce, helping with a marketing project, or solving an unexpected office problem.

You like being useful, taking ownership, and knowing that people can rely on you to get things across the finish line.

Why This Role?

This is more than an administrative position. It's an opportunity to become an important part of a growing advisory practice where your initiative, organization, and follow-through will have a visible impact on the client experience and the business.

Salary: Based on experience, with a budget cap of $60,000.