Office Manager

Waste Pro; Concord (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Waste Pro is seeking an experienced Office Manager to oversee day-to-day administrative, customer service, and accounting functions in the Concord, NC office. You will supervise billing clerks, collections, CSRs, payables, and payroll/HR support, ensuring accurate reporting to Regional and Division management.

The role emphasizes timely billing, cash flow through collections, and cross-functional collaboration to produce reliable financial and operational reporting.

Qualifications

• Prior office management experience required.
• Accounting experience required.
• AA or AS degree preferred.
• Ability to manage relationships with customers, vendors and coworkers; communicate and resolve issues.
• Organized approach to work.
• Strong computer skills; able to learn new software.
• Maintain a professional atmosphere when interacting with management, corporate and local staff.

Responsibilities

• Oversee all administrative functions in the office.
• Coordinate with billing clerk to ensure accurate customer billing.
• Prepare and input monthly billing journal entries.
• Manage credit processing procedures.
• Oversee customer service, including scheduling, training, and evaluations of CSRs.
• Oversee payables coding and processing; submit for approval.
• Collaborate with Collections to ensure timely cash flow and collections.
• Produce weekly accounts receivable reports and assist management with action plans for DSO improvements.
• Ensure segregation of duties in the office.
• Oversee timely deposits for local payments.
• Communicate professionally with customers and employees.
• Prepare accurate monthly revenue projections for management review.
• Reconcile disposal invoices with Tower billing/dispatch system.
• Complete monthly/quarterly franchise reports.
• Assist in gathering and inputting financial data for productivity reporting.
• Assist in restructuring Tower reports for financial/operational analysis.
• Support Sales in maintaining Sales Contracts and tracking expirations.
• Support payroll and HR functions as needed.

Skills

Office management

Accounting

Customer service

Communication

Organization

Computer skills

Professionalism

Education

Associate degree preferred

Job description

Description

SUMMARY OF POSITION

The Office Manager is responsible for the day to day administrative, customer service, and accounting functions within the office. Supervision of billing clerks, collections department, customer service department, payables and payroll/HR functions is required. The Office Manager will be responsible to assisting the Regional Staff, the Division Manager, the Operations Manager and the Sales Manager to complete all reporting requirements.

ESSENTIAL JOB FUNCTIONS

• Manage all administrative functions in the Office.
• Work with the billing clerk to ensure the accurate billing of all customers in the market area.
• Prepare and input monthly billing journal entries
• Manage the credit processing procedures.
• Oversee the customer service department. Manage scheduling, training and observations of the Customer Service Representatives.
• Oversee the coding and processing of all payables and submit for approval.
• Work with the Collections department to ensure timely collection of all customer accounts to ensure timely and adequate cash flows.
• Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
• Ensure segregation of duties in the office.
• Manage timely and accurate deposits for local payments
• Maintain professionalism when communicating with all customers and employees
• Prepare accurate monthly revenue projections for management team review.
• Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
• Ensure monthly and quarterly franchise reports are completed and filed.
• Assist in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
• Assist in the restructure of Tower reports as needed for financial and operational analysis. Generate reports for new/lost business, changes in service, etc.
• Assist Sales in the maintenance of Sales Contracts, including tracking expiration dates..
• Support or perform Payroll and H/R functions in a timely manner to ensure accuracy.

OTHER JOB RESPONSIBILITIES

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT

Normal setting for this job is: office setting.

QUALIFICATIONS

• Prior office management experience is required.
• Accounting experience is required
• AA or AS Degree preferred
• Ability to maintain relationships with our customers, vendors, and co-workers while effectively communicating and resolving issues
• Ability to work in an organized manner
• Strong computer skills with the ability to learn new computer programs
• Ability to Maintain a professional atmosphere while working with Management, Corporate, and Local Staff

Special Considerations/Physical Work Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;