Office Manager

Health Connect America, Inc.; Clarksville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program

Paid time off

Medical, dental, vision insurance

Job summary

Health Connect America is seeking an Office Manager to lead regional office operations, ensuring smooth administrative, billing, and HR processes while delivering a welcoming experience for clients and staff.

You will work with program directors and clinicians to support high-quality services, oversee onboarding and compliance, and manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred in business/administration or related field.
• Minimum of three years in admin support, office management, healthcare admin, or related role preferred.
• Experience with billing processes, insurance verification, records management, payroll support, or healthcare administration preferred.

Responsibilities

• Lead office operations and coordinate administrative tasks for the region.
• Deliver exceptional customer service to clients, visitors, and staff.
• Oversee onboarding, personnel files, background checks, and credential tracking.
• Support billing, insurance verification, claims, payroll, and EHR accuracy.
• Prepare reports, maintain records, coordinate meetings and events, assist with QA and audits.
• Train, supervise, and support administrative staff and coordinate with program leadership.

Skills

Administrative leadership

Customer service

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree in Business Administration/Administrative Support

Tools

Microsoft Office

Database systems

Electronic health records

Administrative technology platforms

Job description

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

If you're someone who believes that exceptional client care starts with exceptional operational support, this role was built for you.

As an Office Manager at Health Connect America, you'll serve as the heartbeat of your regional office, ensuring administrative, billing, and operational processes run smoothly while creating a welcoming and professional experience for clients, employees, and community partners. As the face of the office, you'll play a critical role in supporting our mission and helping teams deliver high-quality services to the families we serve.

What You'll Do

As an Office Manager, you'll provide leadership and oversight for office operations while supporting program staff, clients, and regional leadership. Day to day, you can expect to

• Serve as the primary administrative resource for the region by managing office operations, coordinating administrative processes, and ensuring tasks are completed accurately and on schedule
• Deliver exceptional customer service by welcoming clients, visitors, applicants, and employees while handling inquiries, correspondence, phone calls, and office communications
• Manage employee onboarding, personnel file compliance, background screenings, credential tracking, and HR-related administrative processes to ensure adherence to organizational standards
• Oversee office-level billing functions, insurance verification, claim resolution, payroll support, and Electronic Health Record accuracy to support efficient revenue cycle operations
• Prepare reports, maintain records, coordinate meetings and events, support quality assurance activities, and assist with chart audits, surveys, and compliance monitoring
• Train, supervise, and support administrative staff while serving as a trusted resource for program leadership and direct service providers

What To Expect

This is a dynamic role that combines administrative leadership, operational support, billing coordination, and customer service. You'll work closely with Program Directors, clinicians, administrative staff, and corporate partners to ensure the region operates efficiently and remains compliant with organizational and regulatory requirements. Success in this position requires attention to detail, strong organizational skills, professionalism, and the ability to manage multiple priorities in a fast-paced environment. You'll have the opportunity to make a meaningful impact by supporting the teams who provide life-changing services to children and families every day. As Health Connect America's regional ambassador, you'll help create a positive office culture while ensuring clients and staff receive responsive, respectful, and solution-focused support.

We welcome candidates who bring strong administrative expertise and leadership skills and meet the following qualifications

• High school diploma or equivalent required
• Associate's degree in Business Administration, Administrative Support, or a related field preferred
• Minimum of three years of experience in an administrative support, office management, healthcare administration, or related role preferred
• Experience with billing processes, insurance verification, records management, payroll support, or healthcare administration strongly preferred
• Proficiency with Microsoft Office applications, database systems, electronic health records, and administrative technology platforms
• Valid driver's license, reliable transportation, and current vehicle insurance required when applicable to business needs

Be Well with Us

We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Employment at Health Connect America and its companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters