Office Leader: Client Experience & Operations

H&R Block, Inc.; Williamston (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block, Inc. is hiring an Office Leader to manage one or more retail offices and ensure a high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and a welcoming, confident experience. In this hands-on role, you will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue, growth, and client satisfaction through disciplined execution and strong

Qualifications

• Bachelor's degree or equivalent leadership experience required.
• 3+ years' experience leading teams in retail/service/franchise environment.
• Experience with office readiness, facilities coordination, or operations across multiple locations.
• Strong client-centric mindset and leadership with coaching ability.

Responsibilities

• Own consistent delivery of the consultative client experience across offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching to strengthen team execution.
• Own revenue, growth, and business outcomes for the office.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily office operations including staffing, scheduling, and compliance.
• Oversee office readiness, facilities, and onboarding for seasonal demand.

Skills

Client-centric mindset

Leadership coaching

Strategic execution

Communication & problem-solving

Change management

Data interpretation

Staffing & scheduling

Facilities coordination

Education

Bachelor's degree or equivalent leadership experience

High school diploma or equivalent

Job description

H&R Block, Inc. is hiring an Office Leader to manage one or more retail offices and ensure a high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to deliver expert guidance and a welcoming, confident experience. In this hands-on role, you will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue, growth, and client satisfaction through disciplined execution and strong