Office Lead

Whizz; Miami (FL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid training

401(k)

Performance bonus

Company e-bike program

Job summary

Whizz is opening a new e-bike delivery store in Miami and seeks two Store Supervisors to run it seven days a week. You are the on-site leader, owning inventory, equipment, and the shift schedule, while dispatching W-2 couriers and ensuring safety and efficiency.

The role involves 10-hour shifts from 10:00 AM to 8:00 PM on a rotating 3- and 4-day schedule with every other weekend off and no overtime beyond 40 hours.

Qualifications

• Authorized to work in the U.S. and able to pass a background check.
• Hands-on experience with inventory management and audits.
• Strong ownership and accountability with data-driven decisions.
• Clear communicator with couriers, mechanics and management in English.

Responsibilities

• Open/close the store with a checklist and keep space clean and safe.
• Dispatch and manage W-2 delivery couriers, assign shifts, and monitor zones.
• Track bikes, batteries, and parts; run regular inventory counts.
• Record attendance, log end-of-shift reports, and hand over issues to the next supervisor.
• Maintain safe operations, enforce policies, and supervise daily store activities.

Skills

Authorized to work in the U.S.

Schedule flexibility

Inventory management

Leadership

English proficiency

Job description

Position: Office Lead

Location: 223 E Flagler Street, Miami, FL

About The Role

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What You'll Do

• Open and close the store using a written checklist, and keep the space clean and safe
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift
• Swap and charge batteries, and keep the battery area organized
• Track bikes, batteries, and spare parts, and run a regular inventory count
• Log damaged bikes and follow up with the mechanic until each one is repaired and back in service
• Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management
• Record attendance and no-shows, and send a short end-of-shift report to the next supervisor

Dispatching and managing couriers

Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.

• Put couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show
• Track attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it
• Make sure couriers are logged in on time, on the correct shift, and in the correct delivery zone
• Monitor active couriers on the delivery platform during the shift and move people between areas when demand shifts
• Help couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns
• Coach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management
• Hand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift

Inventory, assets, and a safe, organized store

You own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way.

• Take full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers
• Keep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy
• Coordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service
• Help prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away
• Keep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place
• Follow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up
• Track attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action

Schedule

• 10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift)
• Possibility for alternating weeks of 4 days and 3 days
• Every other weekend off, with weekends shared equally between the two supervisors
• No overtime: you will not work more than 40 hours in a week

You're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.

Requirements

• Authorized to work in the U.S. and able to pass a background check
• Available to work weekends and evenings on the rotating schedule
• Reliable, punctual, and comfortable working alone as the only supervisor on shift
• Organized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts
• Hands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention
• Strong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard
• Comfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions
• Clear communicator with couriers, the mechanic, and management, in English (Spanish is a plus)
• Comfortable on a smartphone and computer
• Able to lift up to 50 lbs and be on your feet for most of the shift

Nice to have but not required

• Experience with bike or e-bike shops, delivery, logistics, or warehouse operations
• Familiarity with lithium-ion battery handling and charging safety
• Previous experience supervising or dispatching couriers, drivers, or retail staff
• Basic bike repair skills

Benefits

Pay

• $22-24 per hour, W-2 hourly position
• Monthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy)
• Predictable schedule

Benefits: why join Whizz

You'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have:

• Paid training and support
• 401(k) retirement plan
• Performance-based bonuses tied to your results
• The chance to help launch and grow a new market from the ground up
• Company E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory period
• A collaborative, innovative, and growth-oriented environment