Office Coordinator - Urgent Care EMU and Saline

Trinity Health; Ypsilanti (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Day-one benefits

Career advancement opportunities

Job summary

Trinity Health IHA Medical Group is seeking an Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager. You will ensure patients receive friendly, efficient service and maintain smooth office flow.

The role emphasizes supervision, scheduling, and coordination between patients and providers, with opportunities to impact quality improvement and patient care in Southeast Michigan locations.

Qualifications

• Experience supervising medical office staff and coordinating front desk operations.
• Strong customer service focus and ability to resolve patient issues.
• Familiarity with medical records handling and scheduling processes.
• Experience with recruitment, onboarding, and staff coaching.
• Knowledge of regulatory requirements in ambulatory care settings.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Manage complex patient reception/records problems or insurance issues.
• Suggest process improvements for better patient experience.
• Assist with recruitment, hiring, orientation, training and coaching of staff.
• Maintain scheduling, time and attendance for staff.
• Evaluate staff performance and recommend promotions or disciplinary actions.
• Coordinate care and act as liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

Skills

Staff supervision

Patient service

Process improvement

Recruitment

Scheduling

Education

CMA CMA CMA

RMA CMA

NCMA

CCMA

NRCMA

CMAC

Job description

Employment Type:Full timeShift:Rotating ShiftDescription:

Looking for a candidate with an MA background/ experience - will be training MA staff

This position will be overseeing the Urgent Care locations at EMU and Saline

Join a Team That Makes a Difference!

Trinity Health IHA Medical Group is seeking a compassionate and motivated Office Coordinator to oversee specified areas of the office in collaboration with the Practice Manager in order to deliver exceptional patient care. In this role, you will ensure patients receive friendly, efficient service and maintain efficient flow of the overall office and working with other supervisors to achieve operational goals as defined by the practice leadership.

What You'll Do:

• Supervise day-to-day operations of assigned areas.
• Manages more complex patient reception/medical records problems or insurance issues.
• Provides suggestions to continually improve processes and the customer experience.
• Assists with recruitment, hiring, orientation, training and coaching of staff.
• Maintains scheduling, time and attendance for staff.
• Evaluates the performance of staff, recommends promotions and disciplinary action.
• Coordinate care and serve as a liaison between patients and providers.
• Support quality improvement initiatives and disease management programs.

General Requirements:

EDUCATION: High School Diploma or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor's degree in relevant field (Management, Healthcare Administration, etc)

CREDENTIALS/LICENSURE:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NCMA)
• National Healthcareer Association (CCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)

MINIMUM EXPERIENCE: Minimum 3-5 years' experience working in a Medical Office, with Reception or Cross-Trained Medical Assisting duties required Prior supervisory experience preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits with no waiting period for eligible team members.
• Competitive pay and comprehensive medical, dental, and vision coverage.
• Opportunities for professional growth, development, and career advancement.
• Collaborative, patient-centered culture focused on excellence in care.
• Work with a mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, our values of Commitment, Advocacy, Respect, Efficiency, and Service guide everything we do. If you're passionate about patient care and looking to grow your healthcare career, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.