Office Coordinator, New York City Locations

Memorial Sloan Kettering Cancer Center; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center seeks dedicated Office Coordinators to join their mission against cancer. In this hybrid role, you will support clinical teams by coordinating patient appointments and providing essential administrative assistance, contributing to high-quality patient care. Ideal candidates will demonstrate strong communication and organizational skills in a fast-paced medical environment.

Qualifications

• Experience in customer service/patient service preferred.
• Strong communication skills in a fast-paced environment.
• Experience working in a multidisciplinary team.

Responsibilities

• Serve as main administrative support for practice providers.
• Coordinate appointments and maintain communication tools.
• Manage authorizations and reimbursements for physicians.

Skills

Customer service

Communication

Collaboration

Organization

Tools

EPIC

Job description

Exciting opportunity at MSK: We are a leading healthcare organization dedicated to fighting cancer and providing excellent care to patients. Our team is committed to making a significant difference in the lives of those we serve, and we are currently seeking skilled Office Coordinators to join us in our mission.

Our Office Coordinators serve as the point person for our patients. They provide administrative support to multidisciplinary clinical teams, including physicians, nurses, and APPs, to ensure efficient clinical practice operations.

Do you want to have a positive impact on the lives of our patients? Join us and contribute to our efforts in the fight against cancer. Apply now to make a difference!

Role Overview:

• Serve as the main administrative support for practice providers in the department
• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
• Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
• Prepare various documents including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Key Qualifications:

• Experience in customer service/patient service is strongly preferred
• Strong communication skills and ability to work in a rapid, high-stakes environment
• Inclusive collaboration skills to work effectively within a multidisciplinary team
• Experience working in EPIC is a plus

Core Skills:

• Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting
• Able to thrive in a fast-paced, complex environment
• Adept at handling high phone volume and stressful situations with professionalism and compassion
• Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes

Additional Information: #LI-Hybrid

• The general location will be on the Upper East Side. The exact location will be determined during the recruitment process
• Schedule: Monday – Friday, 9 am – 5 pm, hybrid schedule after training, based on departmental needs
• Pay Range: $23.54 - $35.44/hour

Helpful Links:

• MSK Compensation Philosophy
• Review Our Great Benefits Offerings